Valet Operations Supervisor

2 weeks ago


Ann Arbor, Michigan, United States Encore Service Group Full time
Position Overview

Salary: $17+TIPS

Encore Service Group is dedicated to merging healthcare with hospitality, aiming to create a positive impact on every individual we serve. Our organization is focused on healthcare services, currently operating in Michigan and Ohio, offering non-emergency medical transportation, shuttle services, valet parking, service excellence consulting, parking management, and concierge services.

Schedule: Monday/Wednesday-Saturday, Full-time, 2:00PM-10:00PM, 5 shifts per week

Benefits: Medical, dental, and optical insurance, along with PTO (paid time off), available after 60 days of full-time employment.

The ideal candidate should be reliable, detail-oriented, energetic, and compassionate. Strong communication skills, leadership abilities, and a collaborative spirit are essential. While prior valet experience is preferred, a background in guest services or hospitality is highly valued. Candidates must be capable of running, walking, and standing throughout their shift in various weather conditions. A valid driver's license, clean driving record, and the ability to pass a background check and drug screening are required. Reliable transportation is also necessary.

Key Responsibilities:

  • Maintain a professional and polished appearance.
  • Welcome guests with courtesy and respect.
  • Ensure prompt service for all customers.
  • Assist guests in entering and exiting their vehicles.
  • Safely drive, park, and retrieve customer vehicles.
  • Adhere to standard operating procedures, ensuring the safety and security of vehicles and keys.

The Valet Supervisor will actively engage with the valet team, executing the above duties while also:

  • Collaborating closely with client and facility management.
  • Communicating effectively with the Corporate Office in a timely manner.
  • Maintaining appropriate staffing levels consistently.
  • Overseeing daily operations related to opening, managing, and closing.
  • Ensuring compliance with company policies.
  • Addressing guest concerns raised by the valet team.
  • Documenting incidents and conducting investigations as directed by the Corporate Office.

Join a dynamic management team within a rapidly expanding company that offers numerous opportunities for career advancement. Enjoy medical, dental, and optical benefits after 60 days of full-time employment, with PTO available soon.

If you believe you fit this profile, we look forward to reviewing your application.



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