Technical Support Specialist

6 days ago


Amarillo, Texas, United States Insight Global Full time
Job Description

We are seeking a highly skilled Technical Support Specialist to join our team at the Pantex Plant, supporting Consolidated Nuclear Security. As a Technical Support Specialist, you will be responsible for providing top-notch support to our VIP customers via phone, email, chat, remote sessions, or in-person on-site.

Key Responsibilities:
  • Provide technical support for IT software and hardware issues
  • Identify and troubleshoot system performance issues and mitigate or escalate as needed
  • Support Active Directory ticketing system
  • Collaborate with cross-functional teams to resolve complex technical issues
  • Document IT incidents and maintain accurate records
Requirements:
  • Q Clearance Required
  • 2 years of experience in Technical Support and an associate's degree
  • Experience working with Active Directory ticketing system
  • Excellent customer service skills
  • Ability to work in a fast-paced environment

We are an equal opportunity/affirmative action employer committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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