IT Support Specialist

2 weeks ago


Amarillo, Texas, United States Ardent Health Full time
Position Overview

We are seeking a dedicated, full-time IT Desktop Support Technician.

Your Purpose Starts Here:

We prioritize our employees with a comprehensive benefits package that includes:
  • Medical, vision, and dental insurance, health savings accounts, competitive salaries, paid time off, a 401k retirement plan with company matching, and an employee assistance program.
About Our Organization:
  • We are a prominent healthcare provider with a long-standing history of serving our community. Our mission is to deliver quality healthcare with compassion and respect.
  • We believe in teamwork and value the contributions of every individual. We foster an environment of respect and celebrate diversity.
Key Responsibilities:
  • Address and manage both straightforward and complex technical challenges.
  • Assist with market initiatives and new system implementations under the supervision of senior technical staff.
  • Ensure all standard support activities are recorded in the designated ticketing system, and document project requirements accordingly.
Qualifications:

Essential Requirements:
  • An associate's degree in Information Systems, Computer Science, or equivalent technical training. Relevant experience may be considered in lieu of formal education.
  • CompTIA certifications.
  • A minimum of two years of experience with Microsoft operating systems and applications (e.g., Word, Excel, Access, PowerPoint).
  • Proven experience in restoring PC hardware and software functionality.
  • Experience in managing ticket assignments.
  • Proficient in hardware troubleshooting for desktops, laptops, and printers.
Preferred Qualifications:
  • Additional certifications such as A+, Network+, Security+, MCP, or equivalent.


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