MAC Support Specialist

3 weeks ago


Los Angeles, California, United States Indotronix International Corporation Full time
Job Title: MAC Technician

Indotronix International Corporation is seeking a skilled MAC Technician to join our team.

Job Summary:

We are looking for a highly motivated and experienced MAC Technician to provide technical support for our clients. The ideal candidate will have a strong background in MAC OS and Windows 10/11, with experience in software, hardware, and networking support.

Responsibilities:
  • Provide technical support for software, hardware, and networking issues for desktops and laptops.
  • Install and maintain PCs and associated software, peripherals, and hardware.
  • Perform installs, moves, adds, and changes as required.
  • Follow up on problems or escalation and maintain a high degree of professionalism in actions, demeanor, and dress.
  • Ensure customer satisfaction throughout the service delivery transaction.
  • Meet client-specific Service Level Agreements and update incident and request tickets accordingly within the ticketing system.
Requirements:
  • Experience with Windows 10/11 and MAC OS x 12.6 or later.
  • Strong technical skills and knowledge of software, hardware, and networking.
  • Excellent communication and customer service skills.
  • Ability to work independently and as part of a team.
What We Offer:

Indotronix International Corporation is an Equal Opportunity Employer and offers a competitive salary and benefits package.


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