IT Support Specialist

7 days ago


Los Angeles, California, United States Cascade Technology Services, LLC Full time
Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at Cascade Technology Services, LLC. As an IT Support Specialist, you will be responsible for providing exceptional technical support to our clients, resolving complex technical issues, and maintaining our internal infrastructure.

Key Responsibilities
  • Provide technical support to clients via phone, email, chat, and in-person
  • Resolve complex technical issues, including network connectivity, software installation, and hardware troubleshooting
  • Maintain and improve our internal infrastructure, including Atlassian, SAML/SS, VPNs, Linux System Administration, and SSL Certificates
  • Participate in an on-call rotation and create and maintain technical documentation
  • Work on challenging technical projects and collaborate with our team to deliver high-quality solutions
Requirements
  • Exceptional customer service skills, including clear communication, high reliability, and ownership of issues to complete resolution
  • Demonstrable experience supporting mac OS workstations (PC experience is a plus)
  • A passion for developing hard and soft skills and career advancement
  • Ownership and leadership character traits
  • Ticking system organization and upkeep experience
  • The ability to be receptive and action-oriented in response to constructive feedback
  • A calm and focused demeanor in high-pressure situations
  • Strong professional and technical communication skills (both written and verbal)
  • At least 5 years of help desk experience
  • At least moderate networking knowledge (DHCP, DNS, VPN, teleworker connectivity issues)
  • Experience with Jamf Pro or other MDM platforms
  • Optional experience supporting finance/accounting applications (QuickBooks, Sage, Axys, etc.)
  • Basic understanding of bash and/or Powershell scripting is a plus
What We Offer
  • Above-market base salary for excellent technical and communication skills
  • 95% coverage for medical/dental/vision premiums and more
  • 401k with employer match
  • $125 monthly technology reimbursement
  • $150 monthly meal stipend
  • $100 healthy living expense program
  • Generous reimbursement and bonuses for learning and training, including technical certifications
  • Flexible working hours
  • Generous PTO, sick and family leave policies
About Us

Cascade Technology Services, LLC is committed to being a diverse and inclusive workplace, ensuring our employees are comfortable bringing their authentic selves to work every day. We value unique perspectives and believe this is critical to solving complex problems. Everyone is welcome and encouraged to apply.


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