Desktop Support Specialist
1 week ago
We are seeking a highly skilled Desktop Support Specialist to join our team at SummitHR. As a key member of our IT department, you will be responsible for providing technical expertise to evaluate, install, and maintain hardware and software solutions to meet the needs of our customers.
Key Responsibilities:
- Provide client support and technical issue resolution via onsite visits, email, and phone support
- Configure client equipment to connect to network and domain resources, run necessary financial software, and miscellaneous applications
- Provide training to clients in the use of Citrix services and VPN connectivity for remote access
- Maintain client hardware, including PC and MAC workstations, laptops, printers, scanners, mobile devices, and tablets
- Manage and troubleshoot hardware issues, including video cards, USB and peripheral devices, and drivers
- Troubleshoot Activesync and other mobile device technologies
- Publish and manage Citrix applications
- Administer Lite Server
- Create and manage Active Directory accounts, groups, and permissions
- Install, configure, and manage print queues
- Basic knowledge of domain services and policies
- Troubleshoot DNS, DHCP, and TCP/IP issues
Requirements:
- Bachelor's degree a plus
- Technical certifications and training a plus
- 2-4 years minimum experience in a relevant field
- Valid driver's license
- GREAT ATTITUDE, team player always willing to pitch in and take on new tasks
- Proactive/flexible nature - if you see something that can be improved, we welcome input.
About SummitHR:
We are a dynamic and growing company that values innovation and teamwork. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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