Desktop Support Specialist
2 months ago
Job Summary
We are seeking a skilled Desktop Support Specialist to join our team at NTT DATA. As a key member of our technical support team, you will be responsible for providing high-quality support to our clients, ensuring their IT systems are running smoothly and efficiently.
Key Responsibilities
- Deploy and manage Windows 11 operating systems
- Manage Active Directory and computer systems
- Imaging using System Center Configuration Manager (SCCM)
- Troubleshoot issues related to firewalls, proxies, and antivirus software
- Provide excellent customer service and support
- Collaborate with vendors to resolve technical issues
- Support thin clients, mobility devices, desktops, and laptops
- Configure Citrix and Epic systems for signature pads, scanners, and credit card machines
- Respond to and resolve technical issues in a timely manner
- Participate in weekly team meetings and contribute to team discussions
- Complete required training and development programs
- Close tickets in a timely manner and maintain accurate records
- Provide on-site support in a large hospital environment, requiring frequent walking between workstations
Requirements
- 2+ years of experience in desktop/technical support
- A+ Certification
- Proven customer service background
- Knowledge of Windows Operating System environment
- Ability to comprehend and follow technical instructions and scripts
- Excellent verbal and written communication skills
- Physical ability to lift and move IT equipment
- Excellent interpersonal skills and ability to work collaboratively in a team environment
- Basic customer interaction skills
- Strong troubleshooting skills
- Experience with MAC, printer repair, networking, PC imaging, and deployment
- A driven, self-starting individual with a reliable personal vehicle
Compensation and Benefits
The starting pay range for this role is $32.40/hour. NTT DATA provides a competitive compensation package, including medical, dental, and vision insurance, flexible spending or health savings account, life and AD&D insurance, short and long-term disability coverage, paid time off, employee assistance, participation in a 401(k) program with company match, and additional voluntary or legally required benefits.
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