Desktop Support Specialist
2 days ago
We are seeking a skilled Desktop Support Engineer to join our team at Forhyre. As a key member of our technical support team, you will be responsible for providing top-notch assistance to our clients, ensuring their systems are running smoothly and efficiently.
Your primary focus will be on troubleshooting and resolving technical issues related to hardware, software, and networking. You will work closely with our clients to understand their needs, provide clear instructions, and deliver prompt and accurate customer service.
To succeed in this role, you should possess excellent problem-solving skills, be able to work independently, and have a strong understanding of Windows/Linux/Mac OS environments. Additionally, you should be familiar with office automation products, computer peripherals, and network security practices.
Key Responsibilities- Address user tickets regarding hardware, software, and networking issues
- Provide step-by-step instructions to clients for installing applications and computer peripherals
- Diagnose problems using targeted questions and remote troubleshooting techniques
- Customize desktop applications to meet user needs
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support personnel
- Follow up with clients to ensure their systems are functional
- Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role
- Hands-on experience with Windows/Linux/Mac OS environments
- Working knowledge of office automation products and computer peripherals
- Knowledge of network security practices and anti-virus programs
- Excellent problem-solving and multitasking skills
- Customer-oriented attitude
- BSc in Computer Science or relevant field
Note: This is an onsite role located in California.
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Desktop Support Specialist
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Desktop Support Specialist
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Desktop Support Specialist
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Desktop Support Specialist
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Desktop Support Specialist
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