IT Support Specialist

4 weeks ago

Los Angeles, California, United States NeueHouse Full time
Job Description

NeueHouse is a work and social club where creatives and thought leaders gather and connect. Our community of members aligns in their ambition to live a creative life, supported by an elevated experience bringing work and social together through iconic buildings, timeless design, thought-provoking cultural programming, and gracious hospitality. Home of the New.

Our Properties

NeueHouse operates across three iconic properties in New York City and Los Angeles:

  • Our Madison Square House is situated in New York's Flatiron District, previously home to Tepper Galleries, a well-known Manhattan auction house for international artists and collectors in the 1930s.
  • Our Hollywood House sits on Sunset Boulevard, one of LA's most celebrated buildings, occupying the original CBS Studio, the world's first structure built intentionally for broadcast.
  • Our Venice Beach House was once the creative home to influential artists and entertainers, including Hal Ashby, Oliver Stone, and David Hockney.

The Role

IT Support Specialists at NeueHouse engage daily with members, guests, and colleagues, solving technology issues from printer problems to complex Meraki and Windows Active Directory tasks. As the first line of support, the role requires a passion for service and a desire to educate and assist.

Responsibilities

  • Creating Member Wi-Fi credentials for Meraki 802.1x authentication using Windows Active Directory.
  • Installing and troubleshooting printing issues with Member and Staff Computers (Mac/Windows).
  • Supporting pre-meeting conference room setup and audio/visual equipment.
  • Deploying and maintaining conference room technology, including computers, cameras, microphones, speakers, and VoIP devices.
  • Troubleshooting Wi-Fi connectivity and VoIP (8x8)/SIP connectivity issues.
  • Working with Members, Guests, and team to resolve technical issues.
  • Ensuring technology on property operates at full capacity.

Qualifications

  • Experience in technical facility management, creative technology support, or physical production is helpful.
  • Intimate knowledge of troubleshooting general IT, Network infrastructure, and AV systems.
  • Familiarity with asset tracking, management, and deployment.
  • Ability to follow and compose process and procedure documentation (SOPs), train users in complex topics, and interact positively with upper management.
  • Patience and a desire to provide best-in-class customer service by reading customers and making strong, solution-focused judgment calls.
  • Providing thoughtful recommendations on tech and IT issues; ability to translate complex concepts into simple, everyday language.
  • 2-3 years of experience with Tier 1 IT & Tech support issues required.

Benefits

  • Salary Range: $25.00
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave
  • Short Term & Long Term Disability
  • Training & Development
  • Wellness Resource

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