IT Support Specialist

4 weeks ago


Los Angeles, California, United States A World Fit For Kids Full time
Job Summary

We are seeking a highly skilled IT Support Specialist to provide technical assistance to our staff. The ideal candidate will have a strong background in hardware and software systems, with excellent communication and problem-solving skills.

Key Responsibilities:

  • Technical Support:
    • Provide prompt and effective technical support to staff, troubleshooting hardware, software, and network issues.
    • Efficiently resolve technical challenges and track support requests using a helpdesk system.
  • Equipment Setup & Maintenance:
    • Configure and set up new devices, including computers, servers, printers, and other peripherals.
    • Conduct regular maintenance to keep equipment running at peak performance.
  • Vendor Coordination:
    • Act as the primary liaison between our organization and external IT service providers.
    • Ensure third-party services meet company standards and resolve any service-related issues swiftly.
  • Asset Management:
    • Manage the Asset Panda system, ensuring accurate tracking and maintenance of all IT assets.
    • Perform regular audits of company assets and oversee the proper disposal or recycling of decommissioned equipment.
  • New Employee Onboarding:
    • Lead the IT onboarding process by setting up user accounts, workstations, and providing access to necessary tools and systems.
    • Train new staff on company software, hardware, and remote access systems.
  • Documentation and Training:
    • Maintain up-to-date documentation for IT processes, support guidelines, and equipment configurations.
    • Assist in creating user guides and manuals to enhance staff understanding of technology and systems.

Requirements:

  • Associate or Bachelor's degree in Information Technology, Computer Science, or related field preferred.
  • Proven experience in IT support or a related role, with a focus on both hardware and software systems.

Preferred Qualifications:

  • Strong technical troubleshooting skills with a focus on desktop support, networking, and system administration.
  • Proficient in Windows, Mac OS, and Linux environments.
  • Familiarity with remote support tools and techniques.
  • Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.

Additional Information:

Travel may be required to various sites to assist with on-site IT support.

Must be able to lift and install equipment such as computers and other equipment.

Position will work a hybrid schedule in office days may vary on workload.

Other duties will be assigned as the role progresses.



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