Client Support Operations Manager
4 weeks ago
Specialist Direct, Inc. is a pioneering telehealth company revolutionizing organ transplant care in the US. Founded in 2015, our cloud-based diagnostic solutions have significantly improved organ utilization and placement rates.
The RoleWe are seeking a seasoned Client Support Manager to lead our 24/7 Client Support team. As a key member of our operations team, you will play a critical role in ensuring seamless client interactions, driving efficiency, and improving response times to enhance organ placement rates.
Key Responsibilities- Optimize Client Support operations to drive efficiency and improve response times.
- Manage escalations and critical situations on a 24/7 schedule, ensuring quick resolution and maintaining strong client relationships.
- Lead and develop a distributed team of Client Support Specialists.
- Partner with the Director of Client Success to ensure new client expectations are exceeded.
- Collaborate closely with medical specialists, transplant centers, and organizational partners to ensure seamless execution of diagnostic processes.
- Minimum 5 years of experience leading Client Support or operational teams in healthcare, telemedicine, or a SaaS-related field.
- Strong decision-making abilities in high-priority, fast-paced environments.
- Extensive experience with direct, high-touch, high-priority client interactions.
- Expertise in operational process improvements and technology management.
- Excellent communication and problem-solving skills.
- Competitive compensation package, including salary, medical/dental benefits, 401(k), and bonus opportunities.
- Flexible, hybrid work schedule.
- Unique opportunity for professional growth and advancement in a high-growth company making a real difference in healthcare.
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Client Support Operations Manager
3 weeks ago
Los Angeles, California, United States Specialist Direct Full timeAbout Specialist DirectWe are a leading telehealth company specializing in organ transplant services. Our cloud-based diagnostic solutions have improved organ utilization and increased placements nationwide.The RoleAs our Client Support Manager, you will oversee our 24/7 Client Support team, ensuring seamless client interactions and efficient workflow...
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Support Operations Manager
4 weeks ago
Los Angeles, California, United States Integritek Holdings, LLC Full timeJob Title: Support ManagerAt Integritek Holdings, LLC, we are seeking a highly skilled and experienced Support Manager to lead our western region's service delivery and support operations. As a key member of our team, you will be responsible for driving operational improvement and financial performance within your team, while also building a culture aligned...
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Culinary Operations Manager
2 months ago
Los Angeles, California, United States ESS Support Services Worldwide Full timeOffshore Catering OpportunitiesESS Support Services Worldwide is a leading provider of premier catering and support services to offshore and remote sites.We are seeking experienced professionals to join our team as:Executive StewardManage foodservice and housekeeping operations for 100+ customers, overseeing a catering crew of 10 or more. Key...
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Culinary Operations Manager
2 months ago
Los Angeles, California, United States ESS Support Services Worldwide Full timeOffshore Catering OpportunitiesESS Support Services Worldwide is a leading provider of catering and support services to offshore and remote sites.We are seeking experienced professionals to join our team as:Executive StewardManage foodservice and housekeeping operations for 100+ customers, overseeing a catering crew of 10 or more. Key responsibilities...
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Client Support Specialist
4 weeks ago
Los Angeles, California, United States LHH Full timeJob Title: Client Support SpecialistOverview:LHH Recruitment Solutions is seeking a highly skilled Client Support Specialist to join our client's client relations team on a temporary basis. This fully remote role is open to candidates across the continental US, working during Eastern Time Zone hours. As a Client Support Specialist, you will deliver...
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Project Manager for Global Client Operations
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Client Operations Supervisor
4 weeks ago
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Culinary Operations Manager
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Los Angeles, California, United States ESS Support Services Worldwide Full timeOffshore Catering OpportunitiesESS Support Services Worldwide is a leading provider of premier catering and support services to offshore and remote sites.We are seeking experienced professionals to join our team as:Executive StewardManage foodservice and housekeeping operations for 100+ customers, overseeing a catering crew of 10 or more. Key...
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Client Support Specialist
4 weeks ago
Los Angeles, California, United States The Salvation Army USA Western Territory Full timeJob SummaryThe Salvation Army USA Western Territory is seeking a Client Aide to provide support to residents and staff in a dynamic and fast-paced environment. As a Client Aide, you will be responsible for ensuring the safety and well-being of residents, providing general oversight of residents and rooms, and evaluating and reporting on resident...
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Client Support Specialist
4 weeks ago
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Client Support Specialist
4 weeks ago
Los Angeles, California, United States PCH Treatment Center Full timeJob OverviewPCH Treatment Center is seeking a compassionate and dedicated Client Operations Assistant to provide direct support to clients in treatment for various psychological illnesses.As a Client Operations Assistant, you will be responsible for transporting clients to and from clinical settings, mediating conflict, observing medication protocol, and...
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Client Operations Supervisor
4 weeks ago
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Client Support Specialist
4 weeks ago
Los Angeles, California, United States Christ Centered Ministries Full timeJob Summary: We are seeking a dedicated and compassionate Client Aide to join our team at Christ-Centered Ministries. As a Client Aide, you will play a vital role in ensuring the safety and well-being of our clients and facilities. Your primary responsibility will be to work closely with our residents who require support, understanding, and protection. You...
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Client Manager
4 weeks ago
Los Angeles, California, United States Optiv Full timeAbout the RoleWe are seeking a highly skilled Client Manager to join our team at Optiv. As a Client Manager, you will be responsible for selling Optiv security services and security technology solutions to a select few enterprise accounts within Southern California.Key ResponsibilitiesBuild trusted, effective, and productive relationships with client...
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Case Manager
4 weeks ago
Los Angeles, California, United States Homeboy Industries Full timeJob SummaryThe Case Manager provides critical support to our clients, who are system-impacted, gang-involved, and being diverted out of the justice system. This role involves connecting clients to a system of support, healing via the arts, and a pathway to both education and employment. The Case Manager will work closely with our Mental Health and Navigator...
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Case Manager
4 weeks ago
Los Angeles, California, United States Homeboy Industries Full timeJob SummaryHomeboy Industries seeks a skilled Case Manager to provide case planning and goal setting to our clients, who are system-impacted, gang-involved, and being diverted out of the justice system. The ideal candidate will connect clients to a system of support, healing via the arts, and a pathway to both education and employment.Key...
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Sales Operations Associate
1 week ago
Los Angeles, California, United States United Talent Agency Full timeLooking to make a lasting impact at a leader in the entertainment industry?We are seeking an experienced Sales Operations Associate to join our Finance team at United Talent Agency. This pivotal role will be at the forefront of client relationship management, ensuring seamless interactions between agents, assistants, and clients.Responsibilities will...
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Client Support Services Liaison
4 weeks ago
Los Angeles, California, United States Special Service for Groups, Inc- HOPICS Full timeJob Title: Client Supportive Services LiaisonJob Summary:Under the direction of the Employment, Wellness and Supportive Services Program Manager, the Client Supportive Services Liaison will provide support and assistance to HOPICS clients and their wellbeing through various supportive services. Key Responsibilities:Provide support and assistance directly...
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Operations Director, NA
3 weeks ago
Los Angeles, California, United States GG US Operations Full timeJob Summary:GG US Operations is seeking a seasoned leader to manage and direct the operation of multiple airline catering units or "flight kitchens" with gross revenues of $60+ million and a direct and indirect headcount of 700+ employees.The successful candidate will provide full leadership and operational accountability for the performance and P&L...
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Client Manager
4 weeks ago
Los Angeles, California, United States Optiv Full timeAbout the RoleAs a Client Manager at Optiv, you will be responsible for selling security services and technology solutions to a select group of enterprise accounts in Southern California. You will own and coordinate all aspects of the sales cycle within your assigned accounts, leading a cross-functional team to build and execute a multi-year strategic...