Client Support Operations Manager

4 weeks ago


Los Angeles, California, United States Specialist Direct, Inc. Full time
About Specialist Direct

Specialist Direct, Inc. is a pioneering telehealth company revolutionizing organ transplant care in the US. Founded in 2015, our cloud-based diagnostic solutions have significantly improved organ utilization and placement rates.

The Role

We are seeking a seasoned Client Support Manager to lead our 24/7 Client Support team. As a key member of our operations team, you will play a critical role in ensuring seamless client interactions, driving efficiency, and improving response times to enhance organ placement rates.

Key Responsibilities
  • Optimize Client Support operations to drive efficiency and improve response times.
  • Manage escalations and critical situations on a 24/7 schedule, ensuring quick resolution and maintaining strong client relationships.
  • Lead and develop a distributed team of Client Support Specialists.
  • Partner with the Director of Client Success to ensure new client expectations are exceeded.
  • Collaborate closely with medical specialists, transplant centers, and organizational partners to ensure seamless execution of diagnostic processes.
Requirements
  • Minimum 5 years of experience leading Client Support or operational teams in healthcare, telemedicine, or a SaaS-related field.
  • Strong decision-making abilities in high-priority, fast-paced environments.
  • Extensive experience with direct, high-touch, high-priority client interactions.
  • Expertise in operational process improvements and technology management.
  • Excellent communication and problem-solving skills.
What We Offer
  • Competitive compensation package, including salary, medical/dental benefits, 401(k), and bonus opportunities.
  • Flexible, hybrid work schedule.
  • Unique opportunity for professional growth and advancement in a high-growth company making a real difference in healthcare.


  • Los Angeles, California, United States Specialist Direct Full time

    About Specialist DirectWe are a leading telehealth company specializing in organ transplant services. Our cloud-based diagnostic solutions have improved organ utilization and increased placements nationwide.The RoleAs our Client Support Manager, you will oversee our 24/7 Client Support team, ensuring seamless client interactions and efficient workflow...


  • Los Angeles, California, United States Integritek Holdings, LLC Full time

    Job Title: Support ManagerAt Integritek Holdings, LLC, we are seeking a highly skilled and experienced Support Manager to lead our western region's service delivery and support operations. As a key member of our team, you will be responsible for driving operational improvement and financial performance within your team, while also building a culture aligned...


  • Los Angeles, California, United States ESS Support Services Worldwide Full time

    Offshore Catering OpportunitiesESS Support Services Worldwide is a leading provider of premier catering and support services to offshore and remote sites.We are seeking experienced professionals to join our team as:Executive StewardManage foodservice and housekeeping operations for 100+ customers, overseeing a catering crew of 10 or more. Key...


  • Los Angeles, California, United States ESS Support Services Worldwide Full time

    Offshore Catering OpportunitiesESS Support Services Worldwide is a leading provider of catering and support services to offshore and remote sites.We are seeking experienced professionals to join our team as:Executive StewardManage foodservice and housekeeping operations for 100+ customers, overseeing a catering crew of 10 or more. Key responsibilities...


  • Los Angeles, California, United States LHH Full time

    Job Title: Client Support SpecialistOverview:LHH Recruitment Solutions is seeking a highly skilled Client Support Specialist to join our client's client relations team on a temporary basis. This fully remote role is open to candidates across the continental US, working during Eastern Time Zone hours. As a Client Support Specialist, you will deliver...


  • Los Angeles, California, United States VSI Voice & Script International Full time

    About the RoleVSI / Voice & Script International is seeking a highly skilled Project Manager to join our Global Client Operations team. As a Project Manager, you will be responsible for managing full project cycles from initial receipt of brief to sign-off for invoicing, ensuring client retention, excellent service, and profitability.Key...


  • Los Angeles, California, United States Barry's Full time

    Client Operations SupervisorAt Barry's, we're looking for a highly skilled and customer-focused Client Operations Supervisor to join our team. As the first point of contact for our clients, you'll be responsible for delivering exceptional hospitality and ensuring seamless daily operations.Key Responsibilities:Lead on-duty staff to ensure efficient class...


  • Los Angeles, California, United States ESS Support Services Worldwide Full time

    Offshore Catering OpportunitiesESS Support Services Worldwide is a leading provider of premier catering and support services to offshore and remote sites.We are seeking experienced professionals to join our team as:Executive StewardManage foodservice and housekeeping operations for 100+ customers, overseeing a catering crew of 10 or more. Key...


  • Los Angeles, California, United States The Salvation Army USA Western Territory Full time

    Job SummaryThe Salvation Army USA Western Territory is seeking a Client Aide to provide support to residents and staff in a dynamic and fast-paced environment. As a Client Aide, you will be responsible for ensuring the safety and well-being of residents, providing general oversight of residents and rooms, and evaluating and reporting on resident...


  • Los Angeles, California, United States Salvation Army Full time

    Job SummaryThe Salvation Army is seeking a dedicated and compassionate Client Aide to provide support and care to residents in our program. As a Client Aide, you will be responsible for ensuring the well-being and safety of our residents, providing guidance and support, and maintaining a clean and organized living environment.Key ResponsibilitiesProvide...


  • Los Angeles, California, United States PCH Treatment Center Full time

    Job OverviewPCH Treatment Center is seeking a compassionate and dedicated Client Operations Assistant to provide direct support to clients in treatment for various psychological illnesses.As a Client Operations Assistant, you will be responsible for transporting clients to and from clinical settings, mediating conflict, observing medication protocol, and...


  • Los Angeles, California, United States Barry's Full time

    About Barry'sBarry's is a leading fitness studio that offers a unique and immersive workout experience. Founded in 1998, our studio provides a high-intensity, one-hour workout that combines strength and cardio training with a focus on muscle toning and fat loss.Job DescriptionWe are seeking a highly motivated and customer-focused Client Operations Supervisor...


  • Los Angeles, California, United States Christ Centered Ministries Full time

    Job Summary: We are seeking a dedicated and compassionate Client Aide to join our team at Christ-Centered Ministries. As a Client Aide, you will play a vital role in ensuring the safety and well-being of our clients and facilities. Your primary responsibility will be to work closely with our residents who require support, understanding, and protection. You...

  • Client Manager

    4 weeks ago


    Los Angeles, California, United States Optiv Full time

    About the RoleWe are seeking a highly skilled Client Manager to join our team at Optiv. As a Client Manager, you will be responsible for selling Optiv security services and security technology solutions to a select few enterprise accounts within Southern California.Key ResponsibilitiesBuild trusted, effective, and productive relationships with client...

  • Case Manager

    4 weeks ago


    Los Angeles, California, United States Homeboy Industries Full time

    Job SummaryThe Case Manager provides critical support to our clients, who are system-impacted, gang-involved, and being diverted out of the justice system. This role involves connecting clients to a system of support, healing via the arts, and a pathway to both education and employment. The Case Manager will work closely with our Mental Health and Navigator...

  • Case Manager

    4 weeks ago


    Los Angeles, California, United States Homeboy Industries Full time

    Job SummaryHomeboy Industries seeks a skilled Case Manager to provide case planning and goal setting to our clients, who are system-impacted, gang-involved, and being diverted out of the justice system. The ideal candidate will connect clients to a system of support, healing via the arts, and a pathway to both education and employment.Key...


  • Los Angeles, California, United States United Talent Agency Full time

    Looking to make a lasting impact at a leader in the entertainment industry?We are seeking an experienced Sales Operations Associate to join our Finance team at United Talent Agency. This pivotal role will be at the forefront of client relationship management, ensuring seamless interactions between agents, assistants, and clients.Responsibilities will...


  • Los Angeles, California, United States Special Service for Groups, Inc- HOPICS Full time

    Job Title: Client Supportive Services LiaisonJob Summary:Under the direction of the Employment, Wellness and Supportive Services Program Manager, the Client Supportive Services Liaison will provide support and assistance to HOPICS clients and their wellbeing through various supportive services. Key Responsibilities:Provide support and assistance directly...


  • Los Angeles, California, United States GG US Operations Full time

    Job Summary:GG US Operations is seeking a seasoned leader to manage and direct the operation of multiple airline catering units or "flight kitchens" with gross revenues of $60+ million and a direct and indirect headcount of 700+ employees.The successful candidate will provide full leadership and operational accountability for the performance and P&L...

  • Client Manager

    4 weeks ago


    Los Angeles, California, United States Optiv Full time

    About the RoleAs a Client Manager at Optiv, you will be responsible for selling security services and technology solutions to a select group of enterprise accounts in Southern California. You will own and coordinate all aspects of the sales cycle within your assigned accounts, leading a cross-functional team to build and execute a multi-year strategic...