Senior Field Service Technician

2 weeks ago

Emeryville, California, United States The Ladders Full time

Position Overview

Company Overview

The Ladders is excited to announce an opportunity for a
Senior Field Service Technician to contribute to our
Technical Support Team. This role involves representing the company in the field, providing expert assistance for our advanced lighting control solutions. Responsibilities include system setup, user training, troubleshooting, and servicing of products. Collaboration with Engineering, Quality Assurance, and Sales teams is essential to address product challenges and fulfill customer requirements. Additionally, the role includes offering support and training to internal personnel while delivering technical insights.

Key Responsibilities


Analyze project documentation and specifications to implement control schemes, ensuring the functionality of local Room controllers, Segment controllers, and gateway components like BACnet/MSTP and BacNet/IP.


Commission and deliver exceptional field technical support for all control components, ensuring alignment with Project Management designs and specifications.


Assist with BMS integration challenges as necessary.

Serve as a subject matter expert, mentoring and training colleagues; provide support to internal teams.

Build relationships with regional sales personnel to foster goodwill and collaboration.


Engage with integration technicians, building owners, managers, and contractors to resolve technical issues related to lighting control integration and functionality.

Utilize WS and other specialized software tools for control sequence implementation and validation.

Update and annotate control-related design drawings and documentation for owner compilation.

Collaborate with the Engineering team on unresolved control-related field issues, providing technical expertise for resolution.

Work with Project Managers and Engineering teams on potential product enhancements.

Assist in creating training materials related to DLM and BAcNet controls.

Conduct training sessions on control systems in both classroom and job site environments for internal and external clients.

Perform other related duties as required.

Qualifications

Essential Skills

Education:
Bachelor’s degree in engineering or a related technical field, or equivalent experience.

Experience:
A minimum of six to eight years of experience with electrical control systems.

Skills/Knowledge/Abilities:
Proficient networking experience with routers, hubs, LAN lines, etc.

Integration knowledge of BACnet and TCP/IP devices is essential.

Strong organizational and time management skills, with a keen attention to detail and the ability to manage multiple priorities effectively. Comfortable documenting business activities.

Strong customer service orientation and ability to work collaboratively in a team environment.

Excellent computer and networking skills, with proficiency in word processing, spreadsheets, presentation software, email, and meeting management tools. Familiarity with networking and programmable logic software systems.

Ability to efficiently utilize internet and web-based resources. Strong analytical skills with the capability to identify trends and implement proactive corrective measures.

Exceptional verbal and written communication skills, with the ability to convey information effectively across all organizational levels.

Must be an attentive listener, capable of extracting necessary information and confirming understanding.

Willingness to travel up to 80%, with a minimum of 25% required.

Preferred Skills

Company Information

About The Ladders

With a legacy of innovation, The Ladders specializes in electrical and digital building infrastructures.

Our mission is to enhance lives by transforming spaces where individuals live, work, and interact through innovative and sustainable electrical and digital solutions.

Every day, our dedicated employees strive to improve the buildings of the future.

The Ladders is a publicly traded company with significant revenue and a global presence, offering products in numerous countries. For more information, visit our website.

About The Ladders North and Central America


Our North and Central America division employs a diverse workforce across multiple locations, focusing on various sectors including Audio Visual, Building Control Systems, Data Power and Controls, Electrical Wiring Systems, and Lighting.

We are committed to exceeding customer expectations in commercial, residential, and industrial markets.

We offer comprehensive benefits, including medical, dental, and vision coverage, alongside unique offerings such as a generous 401K match, paid parental leave, volunteer time off, and an active Employee Resource Group network.

The Ladders is an employee-focused organization with ample growth opportunities. For more information, visit our website.

About The Ladders' Building Control Systems Division

Our Building Control Systems division encompasses various product lines.

We provide industry-leading energy-efficient lighting control technologies and services designed to meet regulatory standards, facilitate installation, and enable precise control of lighting in diverse environments.

In conjunction with our shading systems for both residential and commercial applications, we deliver comprehensive solutions for managing natural and artificial light in spaces where people live, learn, and work.

Our teams collaborate with designers to offer solutions that align with contemporary green initiatives, including LEED and WELL Building standards.

Equal Opportunity Employer

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