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Senior Community Support Case Manager

2 months ago

Emeryville, California, United States St Mary's Center Full time
Job Overview

Salary: $28.00-$32.00/hour based on experience

Department: Community Outreach & Services (COS)

Reports to: Community Services Manager/Director of Programs and Impact

Status: Hourly, Non-exempt

Work Schedule: Monday-Friday 8:30 am-5:00 pm with occasional evenings/weekends as required

ABOUT ST. MARY'S CENTER

St. Mary's Center is a beacon of hope, healing, and justice, dedicated to providing essential services such as nutrition, advocacy, counseling, shelter, and social support to seniors and preschoolers in the community. Our organization operates transitional housing, a senior center, and preschool, while also working towards permanent supportive housing as part of a broader community development initiative. Our multidisciplinary team is committed to delivering high-quality services to those in urgent need, earning a 4-star rating from Charity Navigator for fiscal management and integrity for six consecutive years, and being recognized as the California Association of Nonprofits District 9 Nonprofit of the Year in 2021.

POSITION SUMMARY

The Senior Community Support Case Manager is responsible for managing a caseload of 30 seniors, providing tailored case management support both individually and in group settings. This role is crucial in addressing the health, financial, social, and other essential needs of our members to ensure they maintain stable housing. Case management involves facilitating access to services and coordinating care for clients facing various challenges.

Key ResponsibilitiesCase Management (60%)
  • Manage a caseload of 30 clients, providing culturally sensitive assessments, diagnoses, and treatment plans, along with advocacy and referrals for low-income and at-risk seniors.
  • Conduct assessments, develop plans, implement services, and monitor progress through home visits and phone consultations.
  • Offer daily office hours for seniors to access drop-in services for immediate support.
  • Connect clients with community resources, including health services, financial assistance, legal aid, and social activities.
  • Provide crisis intervention for clients experiencing acute challenges.
  • Assist in transitions to higher levels of care when necessary.
  • Maintain accurate clinical records in compliance with agency and county standards.
  • Ensure confidentiality of client information in accordance with HIPAA regulations.
Collaboration (20%)
  • Foster a supportive environment focused on harm reduction and wellness, modeling effective de-escalation techniques.
  • Communicate effectively with the Senior Housing Services team to facilitate transitions from homelessness to stable housing.
  • Work with the Community Services Manager to create and implement educational and social activities that meet the needs of seniors.
  • Represent the agency at relevant meetings and collaborate with partner organizations to enhance service delivery.
Documentation (20%)
  • Ensure timely and accurate clinical documentation in line with ethical and regulatory standards.
  • Complete necessary progress notes, treatment plans, and discharge summaries in the agency's database.
  • Adhere to HIPAA regulations and maintain confidentiality standards.
  • Participate in required training and compliance activities.
Qualifications
  • Strong understanding of human development theories, social work practices, and community resources for seniors.
  • Knowledge of mandated reporting laws and legal responsibilities.
  • Familiarity with supportive housing strategies that promote stability and well-being.
  • Experience with trauma-informed care and motivational interviewing techniques.
  • A minimum of 3 years of experience working with individuals experiencing homelessness.
  • Ability to work collaboratively in a team environment while managing individual responsibilities.
  • TB test required; flu shot recommended.
  • Proficiency in English; knowledge of Cantonese, Mandarin, or Tagalog is advantageous.
GENERAL STAFF EXPECTATIONS

All employees, including the Senior Community Support Case Manager, are expected to:

  • Promote an atmosphere of trust and cooperation among staff and leadership.
  • Adhere to organizational policies and procedures.
  • Maintain confidentiality in accordance with relevant regulations and professional standards.
  • Understand and embody the mission and values of St. Mary's Center in their work.
PHYSICAL DEMANDS

The physical demands of this position include standing, walking, sitting, reaching, and effective communication. Reasonable accommodations may be made for individuals with disabilities.

  • Ability to communicate clearly and effectively.
  • Capability to read and write documents that are easily understood.
  • Occasional lifting or moving of up to 20 pounds.
  • Proficiency in using computers and office equipment.
  • Participation in meetings, both in-person and virtual, requiring active listening and note-taking.
  • Preparation of documents and research using online resources.

St. Mary's Center is an Equal Employment Opportunity Employer. We are committed to providing equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, age, sex, marital status, medical condition, or physical disability.