Patient Scheduling Coordinator
2 weeks ago
Position Overview:
The University of Iowa Hospitals and Clinics is in search of a dedicated Patient Scheduling Coordinator. This role is essential in managing patient appointments and inquiries for the Department of Ophthalmology across various sub-clinics, ensuring that patients are directed to the appropriate department based on their needs and urgency.
Key Responsibilities:
- Handle incoming calls for multiple clinics, providing exceptional customer service.
- Schedule, cancel, and reschedule patient appointments through effective communication and negotiation.
- Coordinate appointments with other clinics to ensure seamless patient care.
- Verify and update patient demographics, insurance, and caregiver information as necessary.
- Collaborate with nursing staff to facilitate same-day urgent appointments.
- Support the lead coordinator in monitoring scheduling templates and workflows.
- Assist with insurance preauthorization processes and identify self-pay patients, coordinating with financial counseling.
- Respond to inquiries regarding clinic procedures in accordance with departmental guidelines.
- Manage outpatient appointment scheduling on a daily basis, ensuring alignment with physician availability and patient needs.
- Facilitate appointments for patients referred by outside physicians.
- Utilize various communication methods to confirm appointments and provide necessary preparatory instructions to patients.
- Maintain and manage work queues effectively, addressing any issues promptly.
- Serve as a patient advocate, anticipating needs and resolving scheduling challenges.
- Perform additional duties as assigned to support departmental operations.
Work Environment:
This position is performed fully on campus, contributing to a collaborative healthcare environment.
Qualifications:
- A Bachelor's degree or equivalent combination of education and experience.
- 6 months to 1 year of administrative experience, preferably in a healthcare setting.
- Strong patient-centered approach and advocacy skills.
- Ability to anticipate and address potential issues with sound judgment and problem-solving skills.
- Excellent organizational skills with attention to detail and the ability to manage multiple tasks efficiently.
- Proficient in written and verbal communication, capable of producing clear and concise documentation.
- Familiarity with computer software applications, particularly Microsoft Office.
Desired Experience:
- Three or more years of administrative support experience in healthcare and academic settings.
- Experience managing multiple calendars and scheduling tasks.
- Background in planning and organizing meetings and events.
Compensation:
This position is classified at a pay level of 3A.
The University of Iowa is committed to fostering an inclusive environment and encourages all qualified applicants to consider this opportunity.
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