Housekeeping Operations Manager

2 weeks ago


Montgomery, Alabama, United States Tru by Hilton Full time

About Us

Tru by Hilton is a forward-thinking hotel brand dedicated to providing exceptional hospitality experiences. Our commitment to excellence has established us as a prominent player in the hospitality sector, focusing on delivering value and comfort to our guests. When you join Tru by Hilton, you become part of a vibrant community that values teamwork and guest satisfaction.

POSITION: Housekeeping Operations Manager

JOB SUMMARY

Are you passionate about creating memorable experiences for guests? Do you thrive in a collaborative environment and possess a keen eye for detail? The Housekeeping Operations Manager is responsible for ensuring the highest standards of cleanliness and guest service throughout our hotel. This role involves supervising the housekeeping team, managing inventory, and maintaining safety protocols to enhance guest satisfaction.

KEY RESPONSIBILITIES

  • Develop and implement monthly forecasts for the housekeeping department in collaboration with other departments to ensure seamless operations.
  • Plan work schedules and assign room cleaning tasks to team members while participating in the recruitment and training of new hires.
  • Conduct performance evaluations and maintain accurate personnel records to support team development.
  • Oversee training programs for new staff, ensuring they understand their roles and the expectations of the housekeeping department.
  • Conduct regular inspections of guest rooms and public areas to uphold cleanliness and service standards.
  • Assist in preparing the annual budget for the housekeeping department, managing expenses, and maintaining supply inventories.
  • Ensure compliance with safety regulations and promote best practices among team members.
  • Address guest feedback and complaints promptly to maintain high levels of satisfaction.
  • Monitor the lost and found process and ensure proper handling of guest belongings.
  • Perform additional tasks as required to exceed guest expectations.

PROFESSIONAL EXPERIENCE
  • High school diploma or equivalent; a minimum of one year of experience in hospitality management is preferred.
  • Strong customer service skills with a focus on guest satisfaction.
  • Bilingual communication skills are a plus.
  • Proficiency in computer systems related to hotel management is preferred.

INDUSTRY EXPERIENCE
  • Prior experience in the hospitality industry is preferred.
  • Experience in a supervisory role within housekeeping is advantageous.

REQUIRED SKILLS
  • Ability to manage a fast-paced environment and delegate tasks effectively.
  • Flexibility to work varied schedules as needed.
  • Excellent written and verbal communication skills.
  • Strong listening skills and attention to detail.
  • Physical ability to perform tasks such as walking, bending, and lifting up to 40 lbs.
  • Adherence to grooming and appearance standards consistent with company policies.


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