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Housekeeping Director

2 months ago

Montgomery, Alabama, United States Holiday Inn Express and Suites, MontgomeryEastchase - RAM Hotels Full time
Job Summary

The Executive Housekeeper is responsible for the overall cleanliness and maintenance of the hotel, ensuring a high level of guest satisfaction and service quality. This role requires a strong leader who can motivate and train a team to deliver exceptional results.

Key Responsibilities
  • Housekeeping Operations
    • Maintain hotel cleanliness standards for guest rooms and public areas, inspecting to ensure standards are met.
    • Train staff in all aspects of housekeeping, including guest service.
    • Administer guest satisfaction inspection procedures and reports.
    • Maintain key control and lost-and-found, ensuring staff follows correct procedures.
    • Plan work schedules and room assignments with minimal disruption to guests.
    • Be flexible and willing to perform other tasks as necessary or requested.
    • Wear hotel uniform and adhere to professional grooming standards.
    • Hotel is a smoke-free environment.
    • Participate in all training as assigned.
    • Responsible for maintaining a clean work environment meeting local County Health Codes and Franchise Quality assurance requirements.
  • Guest Service
    • Maintain guest service as the driving philosophy of the hotel.
    • Personally demonstrate a commitment to guest service by responding promptly to guests' needs with interest and concern in satisfying every guest.
    • Ensure hotel staff, including new hires, are trained to meet service standards.
    • Develop added-value customer service programs regarding housekeeping services.
    • Communicate with guests about hotel promotions, local attractions, and points of interest.
    • Empower hotel staff to deliver great guest service by encouraging responsiveness to guests' needs.
    • Meet or exceed hotel guest satisfaction measures.
    • Ensure hotel standards and services contribute to the delivery of consistent guest service.
  • Safety and Security
    • Understand and implement laws applying to housekeeping supplies and chemicals.
    • Recognize and correct conditions creating security, fire, or accident hazards.
    • Understand and implement hotel's key control system.
    • Additional responsibilities may be added per immediate supervisor.
  • Computer Experience
    • Proficient in Microsoft Word, Excel, PowerPoint, data entry, and database management systems.
  • Emotional Intelligence
    • Emotionally competent, able to effectively manage disruptive emotions and impulses.
    • Engage every guest in conversation and recognition.
    • Resolve any guest issue immediately.
    • Promote the hotel by demonstrating a high level of positive attitude and energy to serve guests.
    • Ability to anticipate guests' needs.
    • Embraces and respects diversity and multicultural environment.
  • Skills
    • Excellent communication, both oral and written.
  • Strengths
    • Social
    • Speaks in guests' preferred language
    • Hotel is a smoke-free property
    • Organizational
    • Administrative
    • Sales