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Retail Sales Team Leader

2 months ago

Palo Alto, California, United States Leap Full time
Job Overview

We are in search of a Retail Sales Team Leader for our store. This individual will serve as the primary representative of the store, gaining invaluable exposure to a diverse array of brands while contributing to the development of a high-performing store team, ultimately enhancing the customer experience.

Our store teams are the backbone of Leap, and we are committed to identifying exceptional leaders who can execute our mission with precision and care. Leap supports physical retail locations for some of the most exciting emerging e-commerce brands.

Among the innovative brands we collaborate with are: ASTR the Label, Something Navy, Hanky Panky, ThirdLove, Ring Concierge, Malbon Golf, Frankie's Bikinis, Bad Birdies, and many more, with our portfolio continually expanding. The dynamic nature and rapid growth of Leap provide numerous opportunities for career advancement.

You are a leader who:

  • Exhibits Management Skills
    • Leads by example on the sales floor
    • Evaluates performance through observation and offers real-time coaching
  • Is Customer-Centric & Service-Oriented - Capable of initiating connections, eager to craft memorable experiences, and possesses excellent sales skills.
  • Is Flexible & Entrepreneurial - Adapts to various situations with a growth mindset and takes initiative to drive results while proactively finding solutions to challenges.
  • Is a Collaborative Team Member - Views others' successes as their own, communicates effectively, and actively seeks opportunities to assist colleagues.
  • Maintains Professionalism - Punctual, organized, and demonstrates a strong work ethic.
  • Is a Brand Advocate - Stays informed about trends and news in the industry, showing passion and the ability to educate others within a specific category.
  • Demonstrates Integrity - Follows through on commitments and takes responsibility for actions.

A Typical Day Includes:

  • Leading the team to deliver exceptional service while creating a fun and memorable atmosphere that reflects the brand and encourages customer loyalty.
  • Handling responsibilities related to store opening and closing.
  • Guiding customers through the sales process, culminating in the effective use of our POS system.
  • Engaging in general store operations while staying current with brand trends and merchandising.
  • Developing and implementing action plans to enhance sales, client engagement, employee engagement, visual merchandising, and operational excellence.
  • Maintaining an active presence on the sales floor, which includes standing and walking for extended periods.
  • Participating in sales initiatives and supporting other brands within the Leap network.
  • Maintaining a flexible work schedule, including evenings, weekends, and holidays.
  • Comfortably using a ladder and lifting up to 50 lbs.

Success Metrics:

  • Maximizing business opportunities through outstanding service.
  • Acting as a champion for the category by sharing insights on product knowledge, competitors, and market trends.
  • Driving sales to meet and exceed targets.
  • Contributing to key performance indicators based on Average Order Value and Units Per Transaction.
  • Engaging in client outreach and supporting brand activations.
  • Completing tasks efficiently and on time.

Leap Benefits:

  • Eligibility for 401K with matching contributions.
  • Accrued Paid Time Off (PTO) annually.
  • Bonus eligibility.
  • Medical, Dental, and Vision benefits available for qualifying employees.
  • Access to Telemedicine services.
  • Employee discounts on products.
  • Opportunities for career growth and development.

If you are passionate about supporting emerging brands and being a vital part of the retail transformation, a career at Leap may be the perfect fit for you. Join us as we redefine the retail landscape.