Human Resources Operations Support Team Manager
18 hours ago
We are seeking a highly skilled and experienced Human Resources Operations Support Team Manager to join our team at Georgetown University. The successful candidate will be responsible for overseeing the Human Resources Operations Support Team and ensuring the timely and accurate processing of human resources tasks.
Key Responsibilities- Oversee the Human Resources Operations Support Team and ensure all service objectives and standards are achieved and maintained.
- Supervise the HR Operations Support Analysts and provide training and guidance as needed.
- Handle escalated inquiries and provide advanced benefits-related assistance.
- Conduct Benefits Orientations and Open Enrollment-related education sessions.
- Support the continuing development and deployment of the Georgetown Management System (GMS).
- Work closely with UIS and other University partners to leverage new and existing technologies.
- Bachelor's Degree.
- 5 years of experience handling telephones and customers in a busy office setting.
- 2+ years of prior closely-related administrative experience.
- Strong communication skills and ability to provide exceptional service to a diverse group of individuals.
- Ability to learn, interpret, and communicate a wide range of Human Resources programs, policies, and services.
- HR/Benefits background.
- Bilingual (Spanish and English).
- Experience with Workday HCM functionality.
- Familiarity with HIPAA, ERISA, ACA, and other employee benefit regulations.
This position has been designated as Hybrid 4 Days, requiring regular on-campus presence four days a week for in-person customer service, all-staff meetings, and other departmental events.
Pay Range: $44,022.00 - $73,406.80
Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.
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