Front Desk Customer Service Representative

2 weeks ago


Urbana, Illinois, United States The Green K9 Full time

The Green K9 is a thriving, independent pet specialty retailer seeking two energetic and outgoing staff members to assist our pet parent customers. As the Front Desk Associate, you will be the first point of contact for our customers, ensuring that our shop is a welcoming place with a fun, boutique vibe.

Our ideal candidate is:

  • A true animal lover who is comfortable working with all pets
  • Confident, outgoing, and personable
  • Able to engage customers in conversation
  • Detail oriented
  • Excellent computer skills, and a fast learner with our systems
  • Ability to sell products
  • Good communication skills with customers and co-workers
  • Motivated to do whatever is needed to run our daily operations

Responsibilities:

  • Greet owners as they arrive
  • Check in pets for their appointments
  • Process payments
  • Schedule, confirm, and cancel appointments
  • Other administrative duties, as assigned
  • Assist customers with pet product sales
  • Clean self-wash rooms and assist in daycare when needed
  • Minimal end-of-day cleaning duties

Perks:

  • Purchase pet products at our wholesale cost
  • Bring your own pet to daycare if under 40 pounds


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