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Healthcare Customer Service Specialist

2 months ago

Urbana, Illinois, United States Carle Health Full time



Position Overview:

The Healthcare Customer Service Specialist plays a crucial role in managing various responsibilities related to the daily operations of the clinic. This includes patient identification, check-in procedures, financial transactions, and basic appointment scheduling. The Specialist is dedicated to creating a welcoming environment and providing essential information to meet the needs of patients.

Join Carle Health as a Healthcare Customer Service Specialist, where you will have access to a defined career advancement program designed to support your growth within the organization while positively impacting the lives of our patients. Every member of the Carle team contributes to our mission of delivering exceptional care to our patients and community.

Explore a fulfilling career path that balances personal growth with professional opportunities in a supportive and inclusive environment.



Qualifications:

EDUCATIONAL REQUIREMENTS
An Associate's degree in a related field or three (3) years of experience in a customer service or office environment may substitute for the degree.

CERTIFICATION & LICENSURE REQUIREMENTS
Completion of a medical terminology course within one (1) year of starting the position is required.

EXPERIENCE REQUIREMENTS
Experience in a public-facing role, along with basic computer proficiency and familiarity with office equipment such as fax machines and copiers.

SKILLS AND KNOWLEDGE
Excellent communication abilities; adherence to confidentiality standards; capacity to manage multiple tasks simultaneously; strong memory for details; ability to prioritize and complete tasks under pressure; adaptability to change and decision-making in ambiguous situations.



Key Responsibilities:

  • Facilitates and engages in various tasks related to the daily clinic operations, including patient identification, check-in/out processes, financial transactions, appointment scheduling, and patient registration.
  • Proficient in managing phone communications, delivering messages to healthcare providers, and accurately relaying medical information from patients and referring physicians.
  • Exemplifies professionalism and serves as a role model within the workplace.
  • Handles incoming patient care requests, including in-basket activities, referrals, and telephone inquiries.
  • Possesses a strong understanding of insurance coverage policies and eligibility requirements.
  • Completes mandatory insurance training and participates in ongoing competency refreshers.
  • Capable of initiating and securing prior authorizations as necessary.

Carle Health is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We do not discriminate against any employee or applicant based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class. Carle Health participates in E-Verify to confirm work authorization.

Effective September 20, 2021, the COVID-19 vaccine is required for all new team members, with exemptions available for medical or religious reasons.