Customer Service Representative

24 hours ago


Urbana, Illinois, United States Medserv Equipment Corp Full time
Job Summary

Medserv Equipment Corp is seeking a dedicated and detail-oriented professional to join our team as a Customer Service Representative/Administrative Assistant. In this role, you will be responsible for managing all aspects of patient intake, including insurance verification, documentation assembly, and patient/provider interactions.

Key Responsibilities
  • Manage patient intake, including answering phone calls, receiving faxes, and collecting patient and referral source information.
  • Enter equipment orders, print tickets, assemble charts, and process paperwork.
  • Evaluate referrals to verify insurance coverage and obtain insurance benefit information.
  • Advise patients on their expected out-of-pocket costs related to deductibles and co-pays or cost of non-covered items prior to delivery.
  • Act as liaison between home care coordinators, discharge planners, and providers to obtain accurate information required for billing.
  • Assess and identify specific needs for payer coverage of services, including proper documentation and prior authorization.
  • Assist patients onsite with home medical equipment consultations and selection.
  • Coordinate equipment deliveries with patients, facilities, and providers.
  • Monitor office equipment and supplies.
Requirements
  • High school diploma or equivalent required.
  • 1-2 years of experience in a customer service or administrative role preferred.
  • Knowledge of durable medical equipment and billing experience a plus.


  • Urbana, Illinois, United States Carle Health Full time

    Job SummaryThe Carle Medical Supply Customer Service Representative provides retail and home delivery service to the customers of Carle Medical Supply. This role represents CMS as a leader in home medical equipment products and services through equipment education to customers to enhance the growth and development of Carle Medical Supply.Key...


  • Urbana, Illinois, United States Ed Napleton Auto Group Full time

    Job Summary:We are seeking a highly skilled and customer-focused Cashier to join our team at Ed Napleton Auto Group. As a Cashier, you will be responsible for providing exceptional customer service, handling cash and credit transactions, and maintaining a clean and organized workspace.Key Responsibilities:Process customer transactions accurately and...


  • Urbana, Illinois, United States Troon Golf, L.L.C. Full time

    Position OverviewAs a vital member of our team at Troon Golf, L.L.C., you will be responsible for delivering exceptional customer service within the golf shop environment. Your role will encompass a variety of tasks aimed at enhancing the overall experience for our guests.Key ResponsibilitiesCustomer Engagement: Provide outstanding service by assisting...


  • Urbana, Illinois, United States Clickstop Full time

    Job DescriptionAre you looking for a role that allows you to grow professionally and personally? Clickstop is seeking a Customer Service Specialist to join our team and contribute to our mission of delivering exceptional customer experiences.This is a hybrid role with weekly onsite requirements in our office. As a Customer Service Specialist, you will be...


  • Urbana, Illinois, United States Clickstop Full time

    Job DescriptionAre you looking for a role that allows you to grow professionally and personally? Clickstop is seeking a Customer Service Specialist to join our team and contribute to our mission of providing exceptional customer experiences for our e-commerce brands.This is a hybrid role with weekly onsite requirements in our office. As a Customer Service...


  • Urbana, Illinois, United States Carle Health Full time

    Position Overview:The Patient Services Representative 1 plays a crucial role in facilitating various responsibilities linked to the daily operational processes of the clinic. This includes tasks such as patient identification, check-in procedures, charge posting, cash handling, and fundamental appointment scheduling. The representative embodies a welcoming...


  • Urbana, Illinois, United States The Green K9 Full time

    The Green K9 is a thriving, independent pet specialty retailer seeking two energetic and outgoing staff members to assist our pet parent customers. As the Front Desk Associate, you will be the first point of contact for our customers, ensuring that our shop is a welcoming place with a fun, boutique vibe.Our ideal candidate is:A true animal lover who is...


  • Urbana, Illinois, United States Altorfer Full time

    About the RoleWe are seeking a highly motivated and experienced Sales Representative to join our team at Altorfer. As a Sales Representative for Power Generation Equipment, you will play a crucial role in connecting with customers and presenting optimal maintenance and repair solutions offered by Power Systems.Key ResponsibilitiesCollaborate with...


  • Urbana, Illinois, United States Carle Health Full time

    Job SummaryThe Float Patient Services Representative plays a vital role in ensuring the smooth operation of our clinics. As a member of our team, you will be responsible for coordinating and participating in various duties associated with daily clinic preparation, patient identification, patient check-in, charge posting, cash management, and basic patient...


  • Urbana, Illinois, United States Clickstop Full time

    Sales & Service Responsibilities:Effectively linking clients with suitable products while guaranteeing a superior customer journey.Employee Benefits:Comprehensive healthcare choices, including employer-covered premiums for HSA plans.Opportunities for Employee Stock Ownership Plan (ESOP) and 401K participation.Additional perks such as chiropractic services...


  • Urbana, Illinois, United States The Carle Foundation Full time

    Work Location: Carle Foundation HospitalThe Patient Care Coordination Associate plays a crucial role in managing various responsibilities linked to the daily operations of the clinic. This includes tasks such as patient identification, check-in procedures, charge posting, cash handling, and basic appointment scheduling. The representative is expected to...


  • Urbana, Illinois, United States Carle Health Full time

    Position Overview:The Float Pool Patient Services Representative 1 is responsible for coordinating and engaging in various tasks related to the daily operations of the clinic, including patient identification, check-in procedures, charge posting, cash handling, and basic appointment scheduling. This role is essential in projecting a positive image and...


  • Urbana, Illinois, United States Napletonstoyotaofurbana Full time

    The Ed Napleton Automotive Group is seeking a dedicated **Cashier** to join our team. This role presents an exciting opportunity within a dynamic and expanding sector.As a **Cashier**, you will play a vital role in enhancing our customers' experience. Your responsibilities will include managing customer transactions, accurately calculating bills, and...


  • Urbana, Illinois, United States Carle Foundation Hospital Full time

    Job SummaryThe Patient Services Representative 1 coordinates and participates in a variety of duties associated with daily clinic preparation process, patient identification, patient check in, charge posting, cash management and basic patient appointment scheduling. Conveys a positive image and provides information to ensure patients' needs are met.Key...


  • Urbana, Illinois, United States The Green K9 Full time

    About The Green K9The Green K9 is an independent, specialty retailer that offers a unique shopping experience for pet owners. Our store provides a wide range of pet food and supplies, as well as grooming, self-wash, and daycare services for dogs.Job SummaryWe are seeking a Front Desk Customer Service Representative to join our team. As the first point of...


  • Urbana, Illinois, United States The Carle Foundation Full time

    Position Overview:The Healthcare Customer Service Specialist plays a crucial role in ensuring smooth operations within the clinic environment. This position involves a variety of responsibilities including patient registration, appointment scheduling, and managing financial transactions.Typical Work Schedule: Monday to Friday, 8:00 AM - 5:00 PMJob Category:...


  • Urbana, Illinois, United States Toyota of Urbana Full time

    Join Our Team as an Experienced Automotive Customer Service Consultant At Toyota of Urbana, we are seeking a dedicated and knowledgeable Customer Service Consultant to enhance our service department. This pivotal position serves as the primary contact between our valued customers and skilled technicians, ensuring that vehicle maintenance and repair...


  • Urbana, Illinois, United States Carle Health Full time

    Position Overview: The Healthcare Customer Service Specialist plays a crucial role in managing various responsibilities related to the daily operations of the clinic. This includes patient identification, check-in procedures, financial transactions, and basic appointment scheduling. The Specialist is dedicated to creating a welcoming environment and...


  • Urbana, Illinois, United States Urbana Autopark Full time

    The Urbana Autopark is seeking a dedicated Shuttle Driver to enhance our customer service experience.This role presents a unique opportunity within a dynamic and expanding sector.As a key member of our team, the Shuttle Driver will be tasked with transporting clients to and from our facility.Join one of the leading automotive dealership groups in the nation,...


  • Urbana, Illinois, United States Carle Foundation Hospital Full time

    Job SummaryWe are seeking a highly skilled Patient Registration Representative to join our team at Carle Foundation Hospital. As a Patient Registration Representative, you will play a critical role in ensuring the smooth registration process for patients, while providing exceptional customer service and maintaining accurate records.Key...