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Patient Registration Representative

2 months ago


Urbana, Illinois, United States Carle Foundation Hospital Full time
Job Summary

We are seeking a highly skilled Patient Registration Representative to join our team at Carle Foundation Hospital. As a Patient Registration Representative, you will play a critical role in ensuring the smooth registration process for patients, while providing exceptional customer service and maintaining accurate records.

Key Responsibilities
  • Accurately and efficiently complete patient registration for new and existing patients.
  • Check patients in upon their arrival for scheduled appointments and facilitate up-front collection of co-payments.
  • Perform tasks related to cash drawer management, including co-pay collections.
  • Request, locate, send, and receive patient medical records as needed.
  • Understand and utilize computer applications common to the desk areas.
  • Receive and handle incoming telephone calls, providing excellent customer service and resolving issues in a timely manner.
  • Handle and maintain the sale of products pertinent to the site or area.
  • Check patients out in a prompt and friendly manner, ensuring a positive experience.
  • Demonstrate customer service excellence in accordance with Carle Foundation Hospital's policies and procedures.
  • Act as a patient advocate at all times, providing support and guidance to patients and their families.
  • Attend meetings to enhance knowledge and stay up-to-date on policies and procedures.
  • Perform all other duties as assigned, including participating in project planning and suggesting ways to improve processes.
Requirements
  • Associate's degree in a related field or equivalent experience.
  • Two years of relevant business, healthcare, or finance work experience.
  • Strong communication skills and ability to work well with all employees and the public.
  • Ability to maintain confidentiality and handle sensitive information.
  • Self-motivated and dependable, with a positive attitude and strong work ethic.
  • Ability to prioritize and complete tasks under stressful conditions with interruptions.
  • Knowledge and skills to work effectively with patients and their families.
What We Offer

As a Patient Registration Representative at Carle Foundation Hospital, you will have the opportunity to work in a dynamic and supportive environment, with a team of dedicated professionals who are passionate about delivering exceptional patient care. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.