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Urbana, Illinois, United States Carle Health Full timeJob SummaryThe Patient Services Representative 1 plays a vital role in ensuring the smooth operation of our clinic. This position is responsible for coordinating and participating in various duties associated with daily clinic preparation, patient identification, patient check-in, charge posting, cash management, and basic patient appointment scheduling.As a...
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Patient Services Coordinator
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Patient Services Coordinator
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Urbana, Illinois, United States Carle Health Full timeJob Summary:The Patient Services Representative coordinates and participates in various duties associated with daily clinic preparation, patient identification, patient check-in, charge posting, cash management, and basic patient appointment scheduling. This role requires a positive image and provides information to ensure patients' needs are met.About the...
Patient Services Representative 1
2 months ago
The Patient Services Representative 1 coordinates and participates in a variety of duties associated with daily clinic preparation process, patient identification, patient check in, charge posting, cash management and basic patient appointment scheduling. Conveys a positive image and provides information to ensure patients' needs are met.
Key Responsibilities- Coordinates and participates in daily clinic preparation process, including patient identification, patient check in/out, charge posting, cash management, patient appointment scheduling, patient registration and account set-up, and phone calls.
- Manages all incoming patient care requests related to in-basket activities, referrals, work que activity, and incoming telephone calls.
- Proficient with insurance coverage rules, including eligibility, network coverage, and benefits.
- Initiates and secures prior authorizations as needed.
- Serves as a role model by conducting self in a responsible, professional manner.
- Associates degree in a related field or three years of experience in an office/customer service environment.
- Successful completion of medical terminology course within one year of start date in position.
- Previous public contact position, basic computer skills, and experience using fax machine, copier and other general office equipment.
- Strong communication skills, observes high standard of confidentiality, multiple tasks concurrently, memory for details, ability to prioritize and complete tasks under stressful conditions with interruptions, ability to accept and implement change and function in instances where decisions are not always apparent.
