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Customer Service Representative for E-commerce Brands
2 months ago
Are you looking for a role that allows you to grow professionally and personally? Clickstop is seeking a Customer Service Specialist to join our team and contribute to our mission of providing exceptional customer experiences for our e-commerce brands.
This is a hybrid role with weekly onsite requirements in our office. As a Customer Service Specialist, you will be responsible for:
- Aligning with our company values to drive our culture and business forward.
- Providing industry-leading customer service for our e-commerce brands.
- Recognizing and identifying customer needs and opportunities.
- Building strong relationships with customers and internal stakeholders.
- Continuously improving our processes and procedures.
- Working collaboratively with our Marketing, Operations, Freight, and Purchasing teams to drive sales and provide exceptional customer service.
- Completing daily tasks while living out our values and code through self-awareness and integrity.
- Openly discussing and relaying information with stellar follow-up and execution.
- Celebrating successes and identifying opportunities for growth.
We value candidates who are:
- Naturally wired to make things happen and take great care of our customers.
- Skilled at building strong relationships and resolving issues effectively.
- Aware of their strengths and those of their team members, and how to use them effectively.
- Eager to learn new tasks and question existing methods to improve current processes.
- Committed to completing high-quality work.
- Someone who challenges us to become better than we are today.
- Ownership-driven and committed to driving Clickstop forward through alignment with our Core Values.
We offer:
- A purpose-driven work environment where you can pursue your best self.
- An entrepreneurial environment where opportunities are endless for those who seek them.
- Recognition for personal, team, and company accomplishments.
- Professional and personal development opportunities.
- A competitive compensation package and great benefits, including:
- Health Insurance ($0 Premium Option)
- Dental & Vision Insurance
- 401K Match
- PTO, Paid Holidays, and Volunteer Time Off
- Life and Disability Insurance
- ESOP – After one full year of service and minimum hour requirement is met
Employment is contingent upon the completion of a satisfactory background check. Clickstop is an Equal Opportunity Employer.
