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Technology Operations Engineer
2 months ago
Position Overview:
As a Technology Operations Engineer, you will play a crucial role in supporting the technological framework for various venues across multiple locations. This position is designed for a dedicated professional who is passionate about ensuring technology reliability and stability.
Key Responsibilities:
- Maintain and support technology equipment across all designated venues, including hardware, network, and software updates.
- Provide primary Level 2 onsite and remote assistance for a variety of devices and services, including laptops and mobile devices.
- Manage and prioritize individual and team ticket queues for escalated issues, ensuring timely troubleshooting and resolution.
- Assist in testing and release support for software deployments, including pre-release lab testing.
- Participate in a rotating after-hours on-call schedule.
- Oversee IT inventory management for all assigned locations, coordinating with vendors as necessary.
- Train and guide local personnel on resolving Tier 1 issues.
- Travel regularly to various locations to provide onsite training, support, and audits.
- Manage infrastructure moves and builds effectively.
- Facilitate both virtual and in-person training sessions on field technology.
Success Metrics:
- Achieve operational uptime and hardware readiness within established service level agreements.
- Ensure compliance by addressing vulnerabilities and completing software patches in a timely manner.
- Foster strong communication with team members and stakeholders.
- Build and maintain robust relationships across various departments.
Qualifications:
- Bachelor’s degree in a technical discipline or equivalent experience; technical certifications may substitute for degree.
- At least 3 years of experience in a service desk or support role, providing both onsite and remote assistance.
- 1-2 years of experience as a Systems Administrator or in a similar capacity.
- Familiarity with MDM solutions and Windows 10, including group policy, imaging, patching, and troubleshooting.
- Excellent communication skills for engaging with both technical and non-technical users.
- Proven ability to deliver exceptional service to internal and external clients.
- Experience in training and coaching others on troubleshooting methods.
- Strong organizational skills to identify and implement process improvements.
Compensation and Benefits:
At CLEAR, we prioritize your growth and well-being. We offer a hybrid work environment with flexible options, along with a range of benefits including comprehensive healthcare plans, family-building support, flexible time off, and a 401(k) retirement plan with employer matching. The base salary for this role ranges from $90,000 to $100,000, depending on experience and skills.
About CLEAR:
CLEAR is dedicated to creating seamless experiences that feel magical. With over 25 million members and numerous partners globally, our identity platform is revolutionizing how people live, work, and travel. Whether at an airport, stadium, or on your mobile device, CLEAR connects you to what matters most, ensuring secure and effortless experiences.
