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Technical Support Specialist
2 months ago
About Alerio Technology Group: Alerio Technology Group is dedicated to delivering exceptional IT support services tailored for K-12 Charter and Private Schools, along with various commercial organizations. Our commitment lies in providing dependable and responsive IT solutions that empower our clients to concentrate on their primary operations without the distraction of technological concerns.
Position Summary: We are in search of a committed Technical Support Specialist to enhance our service delivery. The ideal candidate will take charge of offering technical assistance to our clientele via a structured ticketing system. Responsibilities will encompass user management, troubleshooting, and comprehensive IT support.
Core Responsibilities:
- Effectively manage and address support tickets with professionalism and promptness.
- Administer user accounts within Active Directory, Office365, and Google Admin.
- Configure and set up user profiles on various computer systems.
- Facilitate password resets and oversee user access management.
- Install and configure printers and associated peripherals.
- Diagnose and resolve user-related issues concerning computers and software applications.
- Install and oversee software applications on user systems.
- Assist in the onboarding and offboarding processes for staff, ensuring proper access levels are maintained.
- Deliver outstanding customer service and maintain effective communication with clients.
Required Qualifications:
- Proven experience in a technical support or IT helpdesk capacity.
- Familiarity with Active Directory, Office365, and Google Admin.
- Solid understanding of Windows operating systems and fundamental networking principles.
- Experience in setting up and troubleshooting computers, printers, and other devices.
- Ability to work autonomously while managing multiple responsibilities.
- Excellent communication and interpersonal skills.
- Strong analytical skills and meticulous attention to detail.
Preferred Qualifications:
- Background in an educational setting, especially within K-12 institutions.
- Knowledge of MacOS and iOS platforms.
- Understanding of ITIL methodologies and best practices.
Alerio Technology Group is a small yet expanding firm providing technology solutions to educational and commercial sectors along the front range. We foster an independent work culture where team members are encouraged to learn and make customer-focused decisions directly at the point of service.
