Customer Success Expert
4 days ago
Pentera is a leading provider of Automated Security Validation, and we are seeking a highly experienced Customer Success Expert to join our team. As a key member of our Customer Success organization, you will be responsible for maintaining and expanding our relationships with a portfolio of customers.
About the Role:This is an exciting opportunity to work with a rapidly growing company that is well on its way to becoming the premier provider in the security validation space. We are looking for a highly motivated individual who is ready to build and nurture relationships, drive value through the adoption of our product portfolio, and identify opportunities for expansion.
Responsibilities:- Operate as the lead point of contact for all matters specific to your accounts.
- Representing the company at customer accounts and voicing customers' needs internally ensuring customer expectations are met.
- Establish productive and close relationships with key stakeholders at customer accounts, maintaining regular meetings (both onsite and remote) with customers.
- Forecast and track renewals and other key account metrics.
- Seek growth & sales opportunities within the portfolio of accounts.
- Develop technical understanding of the Pentera product portfolio.
- Work closely with our Delivery Engineers to develop and execute on engagement strategies.
- Maintain close collaboration with our Sales and Channel teams.
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Gather, catalog, and report customer feedback to relevant stakeholders to ensure customer sentient is embedded into our product and experience development.
- Manage ad-hoc queries from customer accounts.
- Record account details and customer activity within the CRM platform.
We offer a competitive salary of $120,000 - $150,000 per year, depending on experience, and a comprehensive benefits package.
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