Customer Success Expert

4 days ago


Étreux, Hauts-de-France, United States Pentera Full time

Pentera is a leading provider of Automated Security Validation, and we are seeking a highly experienced Customer Success Expert to join our team. As a key member of our Customer Success organization, you will be responsible for maintaining and expanding our relationships with a portfolio of customers.

About the Role:

This is an exciting opportunity to work with a rapidly growing company that is well on its way to becoming the premier provider in the security validation space. We are looking for a highly motivated individual who is ready to build and nurture relationships, drive value through the adoption of our product portfolio, and identify opportunities for expansion.

Responsibilities:
  • Operate as the lead point of contact for all matters specific to your accounts.
  • Representing the company at customer accounts and voicing customers' needs internally ensuring customer expectations are met.
  • Establish productive and close relationships with key stakeholders at customer accounts, maintaining regular meetings (both onsite and remote) with customers.
  • Forecast and track renewals and other key account metrics.
  • Seek growth & sales opportunities within the portfolio of accounts.
  • Develop technical understanding of the Pentera product portfolio.
  • Work closely with our Delivery Engineers to develop and execute on engagement strategies.
  • Maintain close collaboration with our Sales and Channel teams.
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
  • Gather, catalog, and report customer feedback to relevant stakeholders to ensure customer sentient is embedded into our product and experience development.
  • Manage ad-hoc queries from customer accounts.
  • Record account details and customer activity within the CRM platform.

We offer a competitive salary of $120,000 - $150,000 per year, depending on experience, and a comprehensive benefits package.



  • Étreux, Hauts-de-France, United States LeanIX Full time

    Career Opportunity: Customer Success Expert">SAP LeanIX is seeking a seasoned Customer Success Expert to join our team and drive customer success. The ideal candidate will have a strong background in IT and be able to analyze complex problems and develop effective solutions.As a Customer Success Expert, you will be responsible for developing and expanding...


  • Étreux, Hauts-de-France, United States Apptopia Full time

    We are seeking a Customer Success Strategist to drive our client's success and shape the future of Apptopia. As a key member of our team, you will provide expert solutions, understand client needs, and recommend new products.">The ideal candidate will have high energy, motivation, and intellect. Key responsibilities include reducing churn, implementing...


  • Étreux, Hauts-de-France, United States Amazon Full time

    About UsWe are Amazon, a world-leading cloud provider. We offer a comprehensive range of cloud services, including compute, storage, databases, analytics, machine learning, and more. Our mission is to help our customers innovate and grow through the use of cloud technology.We are committed to providing our customers with the best possible service, which...


  • Étreux, Hauts-de-France, United States Veryon Full time

    About the RoleAs a Customer Success Strategist at Veryon, you will be responsible for developing and executing plans to ensure customer satisfaction and retention. This involves owning the relationship for all accounts within your region, identifying opportunities for increased system implementation, and working closely with various departments to meet...


  • Étreux, Hauts-de-France, United States TravelPerk Full time

    About UsTravelPerk is a pioneering SaaS company transforming the business travel landscape with its cutting-edge platform, offering an extensive range of travel options, user-friendly booking and management tools, and 24/7 customer support. Our vision is to create a more accessible and efficient travel experience for our clients, allowing them to allocate...


  • Étreux, Hauts-de-France, United States LinkSquares Full time

    About the RoleWe are seeking an experienced Customer Success Lead to lead our Customer Success team at LinkSquares, a fast-growing LegalTech software company.This role involves managing a team of Customer Success Managers (CSMs), driving customer growth, and achieving revenue targets. As a key member of our organization, you will be responsible for coaching...


  • Étreux, Hauts-de-France, United States Salesforce Inc Full time

    Customer Success OpportunityWe are seeking a skilled Customer Success Executive to join our team at Salesforce Inc. This role will involve leading customer-facing initiatives, developing strategic plans, and collaborating with cross-functional teams to drive customer success.The ideal candidate will have a strong background in professional services, with...


  • Étreux, Hauts-de-France, United States Bitsight Full time

    Bitsight, a pioneer in cyber risk management, is seeking an experienced Customer Success Strategist to join its team. As a trusted advisor, you will play a crucial role in ensuring the success of our clients by providing exceptional support and guidance throughout their journey with Bitsight.About the RoleIn this position, you will be responsible for...


  • Étreux, Hauts-de-France, United States Datadog Full time

    Unlock Long-Term Customer SuccessWe're seeking a skilled Customer Success Strategist to drive long-term strategic relationships with our customers, ensuring successful product use and retention.About the Role:In this critical position, you'll focus on adoption, growth opportunities, and account management across a high volume of Datadog customers. You'll be...


  • Étreux, Hauts-de-France, United States Workable Full time

    Workable is seeking a highly skilled Customer Support Expert to provide top-notch assistance to our customers and help them achieve success in their recruitment endeavors.About the PositionAs a key member of our Boston-based team, you will be responsible for delivering exceptional support to our clients, ensuring they receive the best possible experience...


  • Étreux, Hauts-de-France, United States PTC Full time

    About Us">PTC is a leading company that transforms the physical and digital worlds. Our software brings these worlds together, enabling businesses to improve operations, create better products, and empower people in all aspects of their work.">We're a global team of nearly 7,000 people who are passionate about creating opportunities for growth and...


  • Étreux, Hauts-de-France, United States Arena Full time

    About the JobAs a Customer Success Coach, you will play a critical role in driving customer growth and satisfaction by providing expert guidance and support to our Medical Device/Life Sciences customers. You will develop and execute customized coaching plans to help customers achieve their business objectives and collaborate with cross-functional teams to...


  • Étreux, Hauts-de-France, United States East West Bank Full time

    Overview:At East West Bank, we are committed to delivering a high-quality, high-touch, and high-tech relationship banking experience across all customer touchpoints. As a Customer Success Associate, you will play a key role in managing, retaining, and acquiring long-lasting win-win relationships with our customers.Key responsibilities include:Identifying and...


  • Étreux, Hauts-de-France, United States Sama Full time

    About the RoleWe're seeking a seasoned professional with a background in HR or Customer Success to spearhead our Client Growth initiative. As a key member of our team, you'll be responsible for building and maintaining strong relationships with our valued clients, driving revenue growth, and expanding our reach.Key Responsibilities- Develop and implement...


  • Étreux, Hauts-de-France, United States Sama Full time

    Job OverviewWe're looking for a highly motivated Customer Success Strategist who can help our clients achieve their goals and maximize their ROI with our platform. This is an exciting opportunity to work closely with our valued clients and foster strong, long-lasting partnerships.


  • Étreux, Hauts-de-France, United States Smartsheet Full time

    About the Role:Perform initial onboarding of enterprise-level customers to ensure adoption and ongoing engagement throughout the customer's lifecyclePartner with a cross-functional account team to develop a territory plan that maximizes customer satisfaction, retention, and expansionDevelop and execute a data-driven enablement strategy that increases...


  • Étreux, Hauts-de-France, United States NielsenIQ Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team in the Financial Services industry. This is a hybrid role that requires 2-3 days of work in our office, with the rest being remote. As a key member of our client success team, you will serve as the primary point of contact for end-users subscribed to NielsenIQ's Financial...


  • Étreux, Hauts-de-France, United States Amwell Full time

    About the RoleThis is a unique opportunity to lead a team of highly effective individual contributor CSMs who manage 1:1 strategic customer relationships. As a Senior Manager, Customer Success, you will be responsible for understanding customer goals & KPIs and driving maximum customer satisfaction and retention.Key Responsibilities:Lead a team of highly...


  • Étreux, Hauts-de-France, United States Amwell Full time

    **Job Summary:** We are seeking an experienced professional to lead our Customer Success team as the Vice President, Customer Advocacy. In this role, you will be responsible for defining and implementing Amwell's new Customer Success strategy, building a high-performing team, and driving customer satisfaction, retention, and growth.


  • Étreux, Hauts-de-France, United States Confluent Full time

    About the Role:As a Technical Architect for Customer Success, you will serve as a trusted technical advisor and advocate for our customers. Your primary objective will be to ensure their success, retention, and expansion by providing technical guidance and support.You will partner with other teams, including Customer Solutions, Sales, Product Management, and...