Customer Success Executive

4 weeks ago


Étreux, Hauts-de-France, United States Salesforce Inc Full time
Customer Success Opportunity

We are seeking a skilled Customer Success Executive to join our team at Salesforce Inc. This role will involve leading customer-facing initiatives, developing strategic plans, and collaborating with cross-functional teams to drive customer success.

The ideal candidate will have a strong background in professional services, with experience working with customers to understand and solve their most pressing business challenges. You will be responsible for driving business growth, improving operational efficiency, and enhancing customer satisfaction.

This is an excellent opportunity to work with a talented team and make a significant impact on the success of our clients.

About Salesforce

Salesforce is the Customer Company, inspiring the future of business with AI, Data, and CRM. We believe that business has the power to improve the state of the world, and we're committed to creating a workforce that reflects society through inclusive programs and initiatives.

Key Responsibilities

  • Lead customer-facing initiatives, develop strategic plans, and collaborate with cross-functional teams to drive customer success
  • Drive entrepreneurial changes needed to achieve customer objectives, advised by deep industry and product expertise
  • Develop and implement strategies to drive business growth, improve operational efficiency, and enhance customer satisfaction
  • Responsible for communications with the client and within Salesforce up to the CxO level regarding expectations, performance, governance, financials, and issue escalation/resolution

Requirements

  • 10+ years of experience leading enterprise-level technology transformation programs at Fortune 500 companies
  • 15+ years of relevant consulting experience in professional services, including business development, management of client relationships, and delivery oversight
  • Experience working with customers to understand and solve their most pressing business challenges, and how to leverage Salesforce/technology to bring value and impact
  • Significant experience leading C-suite relationships at customers with strong executive presence and ability to quickly build credibility
  • Travel up to 50%, depending on customer needs

Compensation

The estimated salary for this role is $250,000 - $350,000 per year, depending on experience and location.



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