Technical Architect for Customer Success

3 weeks ago


Étreux, Hauts-de-France, United States Confluent Full time
About the Role:

As a Technical Architect for Customer Success, you will serve as a trusted technical advisor and advocate for our customers. Your primary objective will be to ensure their success, retention, and expansion by providing technical guidance and support.

You will partner with other teams, including Customer Solutions, Sales, Product Management, and Engineering, to help customers accelerate time to value, maximize product consumption, and achieve their overall business objectives.

  • Champion customer needs within Confluent.
  • Identify and address technical blockers to adoption.
  • Support customers through architecture planning, cluster design, monitoring, and automation.
  • Guide customers up the data streaming maturity curve.
  • Develop periodic customer reviews.


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