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Customer Success Expert

3 weeks ago

Étreux, Hauts-de-France, United States LeanIX Full time

Career Opportunity: Customer Success Expert

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SAP LeanIX is seeking a seasoned Customer Success Expert to join our team and drive customer success. The ideal candidate will have a strong background in IT and be able to analyze complex problems and develop effective solutions.

As a Customer Success Expert, you will be responsible for developing and expanding customer accounts by driving product usage and increasing user base in customer accounts.

Your daily responsibilities will include collaborating with cross-functional teams to identify areas for improvement and implementing process changes, analyzing customer feedback and translating it into actionable insights to inform product development, and providing exceptional customer service and support.

  • Develop and execute strategic plans to drive customer success and retention.
  • Analyze customer data to identify trends and areas for improvement.
  • Collaborate with cross-functional teams to implement process changes and drive business outcomes.
  • Provide expert-level customer support and guidance to ensure seamless communication and resolution of customer issues.

About Us: SAP LeanIX is a leading provider of enterprise architecture management (EAM) solutions, empowering organizations to create transparency and drive business transformation. Our software-as-a-service solutions enable organizations to visualize, assess and manage the transition towards their target IT architecture.

What We Offer:

We offer a competitive salary range of $80,000 - $110,000 per year, as well as a comprehensive benefits package and opportunities for growth and development.