Customer Support Expert

3 weeks ago


Étreux, Hauts-de-France, United States Workable Full time

Workable is seeking a highly skilled Customer Support Expert to provide top-notch assistance to our customers and help them achieve success in their recruitment endeavors.

About the Position

As a key member of our Boston-based team, you will be responsible for delivering exceptional support to our clients, ensuring they receive the best possible experience with our product.

Key Responsibilities
  • Advise businesses on effective recruitment strategies
  • Respond to user inquiries or issues with friendly and pragmatic guidance
  • Support users when they encounter difficulties, leveraging troubleshooting tools
  • Review job postings to ensure they meet our quality standards
Requirements
  • Tech-savvy individual comfortable using modern office productivity tools and able to learn our product well enough to explain it to others
  • Pleasant and patient communicator
  • Self-motivated professional driven to carve out a career with a fast-growing tech startup
  • Availability to work between 9 am-5:30 pm, 4 days a week from the office, with occasional weekend hours to support global customers
Benefits
  • Comprehensive Coverage: Private Health Insurance, Life, and AD&D Insurance
  • Financial Wellness: 401K, Retirement Plan, and Performance Bonuses
  • Stay Connected: Cell phone reimbursement
  • Work in Style: Apple gear provided
  • Recharge & Relax: Generous PTO
  • Support When You Need It: Access to our Employee Assistance Program (EAP)
Estimated Salary: $62,500 per year

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