Customer Success Strategist

6 days ago


Étreux, Hauts-de-France, United States Datadog Full time
Unlock Long-Term Customer Success

We're seeking a skilled Customer Success Strategist to drive long-term strategic relationships with our customers, ensuring successful product use and retention.

About the Role:

In this critical position, you'll focus on adoption, growth opportunities, and account management across a high volume of Datadog customers. You'll be an advocate for the customer internally, prioritizing a positive experience for multiple accounts.

Your Key Responsibilities:
  • Identify target opportunities and manage the full sales cycle, building strategic relationships with customers and focusing on retention.
  • Manage requests from your book of business, such as technical support escalations, billing questions, and documentation/enablement requests.
  • Pivot account management strategy based on different customer requirements and needs.
  • Act as an advisor to customers, ensuring they leverage the solution effectively.
  • Monitor and identify usage trends to uncover renewal risks and support greater adoption rates.
What We Offer:

As a valued member of our team, you can expect:

  • A competitive estimated salary range of $85,000 - $115,000 per year.
  • Ongoing training and professional development in MEDDIC and Command of the Message.
  • An inclusive company culture and opportunity to join our Community Guilds.
  • An intra-departmental mentor and buddy program for networking and career growth.
  • New hire stock equity (RSU) and employee stock purchase plan (ESPP).
  • Generous global benefits.
About Us:

Datadog is a leading technology company that values people from all walks of life. We believe in creating a positive work environment where everyone has the opportunity to grow and succeed.



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