Retail Operations Supervisor
2 weeks ago
Retail Operations Supervisor
Job Category: Retail Management Requisition Number: STORE004503
Job Overview
The Retail Operations Supervisor is responsible for overseeing the daily functions of the store and ensuring optimal operational performance. This role emphasizes delivering exceptional service to customers, leading by example, mentoring staff, and maintaining a safe, efficient, and profitable retail environment.
Key Responsibilities:
1. Customer Experience and Store Maintenance: Guides and trains staff to deliver superior customer service in a friendly and professional manner. Monitors the overall condition of the store and promptly addresses any operational needs or equipment issues. Ensures that employees are trained in maintaining cleanliness and organization both indoors and outdoors.
2. Team Leadership: Oversees staff scheduling and training initiatives. Collaborates with the HR department to manage hiring, onboarding, performance evaluations, disciplinary actions, coaching, conflict resolution, and terminations. Conducts regular team meetings to communicate important updates and safety protocols. Enforces company policies regarding uniforms, sales, and customer service.
3. Product Management: Ensures that merchandise is adequately stocked, rotated, and displayed to maximize freshness and customer accessibility.
4. Financial Oversight: Maintains accurate records of cash flow, sales, and inventory, investigating and resolving discrepancies on a daily basis.
5. Inventory and Vendor Coordination: Manages the receipt of inventory and vendor deliveries, addressing any discrepancies or product issues, and ensuring proper counts and disposal of outdated items.
6. Compliance and Safety: Ensures adherence to all relevant state and local regulations, health and safety standards, and company policies.
7. Security Management: Upholds a secure environment for both employees and customers, safeguarding company assets including cash, merchandise, and equipment. Reports any security concerns immediately.
8. Administrative Duties: Accurately completes daily financial records, processes invoices, and submits necessary paperwork to corporate in a timely manner.
9. Additional Responsibilities: Performs other tasks as assigned by management.
Position Requirements:
A high school diploma or equivalent is required, along with a minimum of two years of experience in retail management or food service. An equivalent combination of education and experience may also be considered.
Strong knowledge of customer service principles, business operations, and leadership skills is essential. Proficiency in computer applications, including email and Microsoft Office Suite, is necessary.
Understanding of financial management, including bookkeeping and budget control, is preferred. The ability to communicate effectively and handle personnel matters professionally is crucial.
Physical demands include the ability to stand for extended periods, frequent walking, and occasional lifting of up to 40 lbs. The role may require working in various environmental conditions, including exposure to temperature variations and noise.
Preferred Qualifications:
Food Manager's Card and Serve Safe Certification are advantageous.
Education:
High School Diploma or equivalent is required.
Experience:
Preferred experience includes at least two years in retail management.
Licenses & Certifications:
Relevant certifications are preferred.
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