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Branch Operations Supervisor

2 months ago

Bozeman, Montana, United States First Security Bank Bozeman Full time

About the Role:

Overview:

The Branch Operations Supervisor plays a crucial role in guiding and managing the operational activities of the branch. This position exemplifies leadership by setting a standard for staff to emulate, acting as both a mentor and a coach in both conduct and mindset. The supervisor ensures adherence to the bank's overarching policies, operational protocols, and regulatory requirements.

KEY RESPONSIBILITIES:

  • Oversee and coordinate the daily functions of the Account Specialist and Personal Banker teams.
  • Conduct regular performance assessments for team members, recognizing high achievers and providing constructive feedback to those needing improvement. Foster open communication with staff and collaborate with the Human Resource Manager on personnel matters.
  • Ensure compliance with all banking policies and procedures.
  • Perform quarterly cash audits and collaborate with the Internal Auditor on operational procedure assessments.
  • Lead the implementation and training of staff on new banking products, policies, and procedures, including system upgrades.
  • Assist staff with complex transactions and manage sensitive customer relations effectively.
  • Establish and strive to meet internal performance goals aligned with the bank's strategic objectives, including service commitments, branch performance metrics, and audit quality.
  • Provide support in the Account Specialist area as needed.
  • Rectify errors in transaction entries across various general ledgers.
  • Complete additional projects and tasks as assigned by senior management.
  • Monitor task lists and ensure all assigned duties are fulfilled.
  • Manage daily overdrafts and online banking inquiries.
  • Act as timekeeper in the scheduling system and oversee work hours for Account Specialists and Personal Bankers.
  • Adhere to all company policies and relevant laws and regulations, including mandatory training requirements.
  • Maintain regular attendance to fulfill job responsibilities and provide in-person customer service.

About You:

QUALIFICATIONS:

  • High School Diploma or GED is required.
  • A minimum of 2 years of supervisory or management experience is preferred.
  • Experience in teller operations and new account management is advantageous.

SKILLS AND ABILITIES:

  • Deliver exceptional service to all customers consistently, resolving issues promptly and professionally.
  • Effectively prioritize tasks and manage time efficiently.
  • Comprehend and follow both written and verbal instructions.
  • Communicate effectively in both verbal and written forms.
  • Proficient in computer applications and banking operational procedures.
  • Demonstrate the ability to supervise employees at all levels.

WORK ENVIRONMENT:

The role is primarily conducted indoors in a climate-controlled office environment with moderate noise levels.

PHYSICAL DEMANDS:

The physical requirements for this position include the ability to sit for extended periods, perform repetitive hand movements, and communicate effectively. Occasional standing, walking, and lifting may be required. The employee must be able to operate standard office equipment and work on a computer for several hours daily.

COMPENSATION & BENEFITS:

The starting salary is based on relevant experience and may vary by location. We offer a comprehensive benefits package, including medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, and Paid Time Off (PTO).

COMPANY OVERVIEW:

We are a community-focused banking institution dedicated to adapting and growing alongside our customers and the communities we serve. We invite you to learn more about our organization and the opportunities we provide.

We are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to any protected status.