Retail Operations Supervisor

2 weeks ago


Bozeman, Montana, United States Parkland Full time
About Parkland:

Parkland USA is a prominent player in the fuel and petroleum sector, recognized for its extensive network of convenience stores. Our mission is to empower individuals and businesses, ensuring they reach their destinations efficiently. Our dedicated team is committed to delivering exceptional service to our retail, commercial, and wholesale clients across North America and beyond.

Position Title: Retail Operations Supervisor

Location: Not Specified

Position Overview:

The Retail Operations Supervisor plays a vital role in supporting the Store Manager with the daily functions essential for smooth store operations.

Key Responsibilities:
  • Assists in management duties during the Store Manager's absence.
  • Guides and prioritizes the tasks of store staff as directed by the Store Manager.
  • Promotes and adheres to Parkland's policies and operational procedures.
  • Involved in the recruitment, onboarding, and training of new store personnel.
  • Ensures all team members provide outstanding customer service, motivating and resolving customer complaints professionally.
  • Implements daily operational standards to maintain a clean, organized, and well-stocked store environment.
  • Maintains brand image and ensures compliance with quality standards.
  • Monitors refrigeration equipment and inventory levels to ensure optimal performance.
  • Completes daily administrative tasks and monitors financial metrics, reporting any discrepancies to the Store Manager.
  • Capable of performing all roles of a Sales Associate and Supervisor as needed.
  • Enforces merchandising and vendor policies, ensuring compliance with all sales regulations.
  • Facilitates the execution of monthly promotions and ensures accurate signage and pricing.
  • Participates in safety and security meetings, documenting attendance and addressing any issues promptly.
  • Responsible for setting priorities, meeting deadlines, and maintaining effective communication with team members.
  • Expected to meet performance standards and complete all assigned tasks.
Qualifications and Skills:
  • High School diploma or equivalent.
  • At least one year of experience in a retail or service environment.
  • Ability to work independently in a fast-paced setting.
  • Willingness to work flexible hours, including evenings and weekends.
  • Strong verbal and written communication skills.
  • Excellent customer service abilities.
  • Positive attitude and strong interpersonal skills.
  • Experience with cash handling and customer interactions.
What We Offer:
  • Comprehensive medical benefits with wellness incentives.
  • 401k plan with a competitive company match.
  • Paid time off for work-life balance.
  • A supportive and dynamic work environment.
We appreciate all applicants for their interest; however, only those selected for further consideration will be contacted.

Parkland USA is an Equal Employment Opportunity Employer, committed to fostering an inclusive workplace for all individuals.

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