Crisis Response Specialist
1 week ago
As a patient-centered organization, University of Utah Health is dedicated to improving the health and well-being of individuals through comprehensive care, research, and education.
University of Utah Health seeks individuals who embody the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality, and trust that are essential to our mission.
EO/AA
A Crisis Worker, operating within the Utah Statewide CrisisLine telephonic system, will evaluate individuals experiencing a self-identified crisis, facilitating appropriate crisis stabilization and making necessary referrals.
Consequently, the Statewide CrisisLine functions as a 24/7 dispatch for Mobile Crisis Outreach Teams across the state.
Corporate Overview:
University of Utah Health is a comprehensive academic healthcare system featuring five hospitals, including a level 1 trauma center, eleven community health centers, over 1,600 providers, and a health plan serving more than 200,000 members.
University of Utah Health is nationally recognized for its academic research, quality standards, and overall patient experience.In addition to our clinical services, we have a School of Medicine, School of Dentistry, College of Nursing, College of Pharmacy, and College of Health, providing education and training for over 1,250 providers each year.
We facilitate over 2 million patient visits annually and manage research grants exceeding $350 million. University of Utah Hospitals and Clinics represents our clinical operations within the larger health system.Responsibilities
Engage actively and establish psychological contact, quickly forming a non-judgmental, understanding, and respectful relationship with every individual who reaches out to the Helpline.
Utilize open-ended questions to understand and define problems on the what, how, when, where, and who continuum to gain a clear understanding of the situation.
Assess life-threatening situations, including the risk of suicide and/or homicide, evaluate safety, acuity/danger, and determine necessary medical services.
Efficiently mobilize community resources and develop plans to mitigate immediate threats or risks.
Maintain accurate records and implement policies (e.g., documenting essential notes succinctly within the same work shift for the benefit of subsequent workers).
Utilize the consultative process, knowing whom to contact under specific conditions.
Knowledge / Skills / Abilities
Ability to type at least 30 WPM.
Commitment to providing excellent customer service and a willingness to exceed expectations to meet customer needs.
Proficient computer skills, including a working knowledge of Microsoft Office applications.
Ability to maintain professionalism and high productivity in stressful or challenging situations.
Capacity to prioritize and manage multiple tasks in a fast-paced environment.
Reliability in reporting to work on time and minimizing unnecessary absenteeism.
Demonstrated sensitivity towards individuals from diverse cultural backgrounds.
Basic knowledge of suicidology, including assessment of desire, intent, capability, and protective factors.
Intervention strategies that include active engagement, rescue, and collaboration, with a focus on safety and prevention.
Understanding of voluntary and involuntary hospitalization criteria and procedures.
Qualifications
Required Qualifications: Candidates must be eligible to apply for the State Crisis Worker Certification within one year through one of the following methods OR receive certification through an exemption from the State:
(a) Individuals licensed under Utah Department of Professional Licensing for any health or behavioral health license;
(b) Individuals with a minimum of a bachelor's degree in a human service-related field;
(c) Individuals certified as a Certified Peer Support Specialist for at least one year;
(d) Individuals certified as Case Managers for at least one year; or
(e) Individuals certified as Family Resource Facilitators for at least one year.
Preferred Qualifications:
One year of customer service experience.
Working Conditions and Physical Demands
Employees must be able to meet the following requirements with or without accommodation.
This is a sedentary position in an office environment that may involve exerting up to 10 pounds and may require lifting, carrying, pushing, pulling, or otherwise moving objects. This position primarily involves sitting and is not exposed to adverse environmental conditions.
Physical Requirements
Listening, Manual Dexterity, Near Vision, Sitting, Speaking
Multi-lingual Candidates Welcomed
EEO Statement
University of Utah Health Hospitals and Clinics, part of The University of Utah, values candidates with experience in diverse settings and a strong commitment to enhancing access to higher education for historically underrepresented students.
Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are encouraged to apply.
University of Utah Health Hospitals and Clinics is an Affirmative Action/Equal Opportunity employer and does not discriminate based on race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran status.
The University does not discriminate on the basis of sex in its educational programs or activities, as required by Title IX and 34 CFR part 106.
The requirement not to discriminate in educational programs or activities extends to admission and employment.Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office.-
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