Crisis Response Specialist in Utah

2 weeks ago

Salt Lake, Utah, United States University of Utah Health Full time

Position Overview

At University of Utah Health, we prioritize patient care, research, and education to improve health outcomes. Our mission is rooted in collaboration, excellence, and respect, and we seek individuals who embody these values. We are an equal opportunity employer committed to diversity and inclusion.

In this role, under the guidance of a licensed social worker, a Certified Peer Support Specialist or Certified Family Peer Support Specialist will leverage their personal experiences—whether in recovery from mental health or substance use challenges, or as a caregiver for a child facing similar issues—to support others navigating comparable situations.

Institutional Overview

University of Utah Health is recognized as a Level 1 Trauma Center, renowned for its academic research and quality patient care. Our network includes five hospitals and eleven clinics dedicated to providing exceptional medical services and improving patient outcomes.

Key Responsibilities

  • Establish immediate psychological contact with callers or texters, fostering a non-judgmental and respectful rapport.
  • Utilize open-ended inquiries to clarify and understand the caller's situation effectively.
  • Employ closed-ended questions to assess the safety of the caller, including potential suicide risk.
  • Evaluate life-threatening scenarios, determining necessary medical interventions and safety measures.
  • Coordinate community resources efficiently to address immediate threats or risks.
  • Maintain accurate records and implement policies to ensure continuity of care.
  • Engage in consultative processes to identify appropriate contacts under various circumstances.

Required Knowledge, Skills, and Abilities

  • Typing proficiency of at least 30 words per minute.
  • Commitment to delivering exceptional customer service.
  • Strong verbal and written communication skills.
  • Proficiency in Microsoft Office and general computer literacy.
  • Ability to maintain professionalism in high-pressure situations.
  • Effective prioritization and multitasking skills in a dynamic environment.
  • Reliability in attendance and punctuality.
  • Cultural competency and sensitivity towards diverse populations.
  • Understanding of basic suicidology and intervention strategies.
  • Knowledge of hospitalization criteria and procedures.

Qualifications

Mandatory Qualifications

Candidates must qualify for the State Crisis Worker Certification within one year through one of the following:

  • Licensed health or behavioral health professionals in Utah.
  • Bachelor's degree in a human services-related field.
  • Certification as a Peer Support Specialist for at least one year.
  • Certification as a Case Manager for at least one year.
  • Certification as a Family Resource Facilitator for at least one year.

Preferred Qualifications

  • Experience in customer service for a minimum of one year.

Work Environment and Physical Requirements

This position is primarily sedentary in an office environment, with the ability to lift and move objects up to 10 pounds. The role involves extended periods of sitting and is not subject to adverse environmental conditions.

Physical Abilities

Includes listening, manual dexterity, speaking, standing, and walking.

Multilingual Candidates Encouraged

Equal Employment Opportunity Statement

University of Utah Health is an Affirmative Action/Equal Opportunity employer. We value diversity and encourage applications from individuals of all backgrounds, including minorities, women, individuals with disabilities, and protected veterans.

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