Customer Service Representative Overnight

1 month ago


Wilmington, North Carolina, United States Planet Fitness - NCSC Choquette Group Full time
Job Title: Customer Service Overnight Closer

Planet Fitness - NC/SC Choquette Group is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Overnight Closer. As a key member of our team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, while also ensuring a smooth closing process for the business day.

Key Responsibilities:
  • Provide exceptional customer service to members, prospective members, and guests, ensuring a positive experience and exceeding their expectations.
  • Handle all front desk related activities, including answering phones, checking members into the system, and facilitating new member sign-ups.
  • Facilitate needed updates to member accounts and respond to member questions and concerns in a timely and professional manner.
  • Assist in maintaining the neatness and cleanliness of the club and ensure a safe and welcoming environment for all members and guests.
  • Closing shift for the business day and creating an accurate bank deposit for the next day.
Requirements:
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability are a must.
  • Exceptional customer service skills and ability to interact in a positive and professional way with members and co-workers.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
Physical Demands:
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Ability to work 3rd shift (overnights).
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.


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