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Wellness Service Representative

2 months ago

East Greenwich, Rhode Island, United States Restore Hyper Wellness Full time

Join our dynamic team at Restore Hyper Wellness, where we focus on providing exceptional customer experiences in the wellness industry. This role is essential in delivering top-notch service to our clients, ensuring they feel their best with every visit.

Position Overview:
This position encompasses sales and customer service responsibilities centered around innovative wellness solutions. We are seeking enthusiastic individuals for both full-time and part-time roles, including weekend availability.

Key Responsibilities:

  • Fostering a professional and friendly rapport with clients.
  • Managing phone inquiries and responding to messages promptly.
  • Coordinating appointments, including bookings, rescheduling, and cancellations.
  • Welcoming new clients, obtaining necessary waivers, and creating profiles in our system.
  • Processing customer sessions and retail transactions efficiently.
  • Guiding clients to their chosen services and ensuring a smooth experience.
  • Administering non-medical services and conducting service tours.
  • Promoting packages and memberships to enhance client engagement.
  • Executing opening and closing procedures for the facility.
  • Staying informed about our range of services and products to assist clients effectively.
  • Educating clients on various wellness modalities we offer.
  • Supporting store operations, including cleanliness, laundry upkeep, and community outreach initiatives.

Qualifications:
  • A passion for health and wellness.
  • Minimum of one year of experience in customer service within a retail or service environment.
  • Willingness to work weekends.
  • Strong communication skills.

Compensation & Benefits:
  • Competitive salary with commission opportunities.
  • Flexible scheduling in a vibrant work atmosphere.
  • Access to complimentary and discounted wellness services.
  • Potential for career advancement.