Customer Wellness Specialist
2 months ago
Join our team at Restore Hyper Wellness, where we focus on enhancing well-being through innovative services. This role is pivotal in providing exceptional customer service and support in a dynamic retail environment dedicated to wellness.
Position Overview:
As a Wellness Engagement Representative, you will be the first point of contact for our clients, ensuring they receive a warm welcome and outstanding service. Your role will involve a blend of sales and customer service, contributing to the overall experience of our guests.
Key Responsibilities:
- Fostering a professional and friendly rapport with every client.
- Managing phone inquiries and responding to messages promptly.
- Coordinating appointments, including bookings, rescheduling, and cancellations.
- Welcoming new clients, collecting necessary waivers, and creating profiles in our system.
- Facilitating check-ins and processing customer sessions efficiently.
- Guiding customers to their selected services and providing informative tours.
- Administering non-medical services and promoting packages and memberships.
- Executing daily opening and closing procedures.
- Staying informed about our range of services and products to assist clients effectively.
- Educating clients on all available modalities to support their wellness journey.
- Assisting with store operations, including cleanliness, laundry, community outreach, and event planning.
Qualifications:
- A passion for health and wellness.
- Minimum of one year of experience in customer service within a retail or service setting.
- Willingness to work on weekends.
- Strong communication skills.
Compensation & Benefits:
- Competitive salary with commission opportunities.
- Flexible scheduling in a vibrant work atmosphere.
- Access to complimentary and discounted services.
- Opportunities for professional growth.
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