Customer Wellness Specialist

2 months ago


East Greenwich, Rhode Island, United States Restore Hyper Wellness Full time

Join our team at Restore Hyper Wellness, where we focus on enhancing well-being through innovative services. This role is pivotal in providing exceptional customer service and support in a dynamic retail environment dedicated to wellness.

Position Overview:
As a Wellness Engagement Representative, you will be the first point of contact for our clients, ensuring they receive a warm welcome and outstanding service. Your role will involve a blend of sales and customer service, contributing to the overall experience of our guests.

Key Responsibilities:

  • Fostering a professional and friendly rapport with every client.
  • Managing phone inquiries and responding to messages promptly.
  • Coordinating appointments, including bookings, rescheduling, and cancellations.
  • Welcoming new clients, collecting necessary waivers, and creating profiles in our system.
  • Facilitating check-ins and processing customer sessions efficiently.
  • Guiding customers to their selected services and providing informative tours.
  • Administering non-medical services and promoting packages and memberships.
  • Executing daily opening and closing procedures.
  • Staying informed about our range of services and products to assist clients effectively.
  • Educating clients on all available modalities to support their wellness journey.
  • Assisting with store operations, including cleanliness, laundry, community outreach, and event planning.

Qualifications:
  • A passion for health and wellness.
  • Minimum of one year of experience in customer service within a retail or service setting.
  • Willingness to work on weekends.
  • Strong communication skills.

Compensation & Benefits:
  • Competitive salary with commission opportunities.
  • Flexible scheduling in a vibrant work atmosphere.
  • Access to complimentary and discounted services.
  • Opportunities for professional growth.


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