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Front Desk Operations Manager

1 month ago

Durham, North Carolina, United States Island Hospitality Management Full time
Job Overview

We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Island Hospitality Management. As a key member of our front desk operations, you will be responsible for providing exceptional guest service, managing front desk operations, and being a point of reference for our guests and vendors.

Key Responsibilities:

  • Check-in and check-out hotel guests in a timely and efficient manner
  • Process all payments according to established hotel requirements
  • Provide information and assistance to all guests and vendors
  • Prepare all necessary reports during each shift for the management team

Requirements:

  • Highly motivated team player with strong initiative and desire for achievement
  • Effective problem-solving skills, with the ability to anticipate, prevent, identify, and solve problems as necessary
  • Ability to work well in stressful situations
  • Readily available and approachable for all guests while providing excellent guest service

Benefits:

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Recognition and bonus programs for outstanding performance
  • Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
  • Referral bonus program to ANY of our locations

Island Hospitality Management is an Equal Opportunity Employer.