Front Desk Representative

4 days ago


Durham, North Carolina, United States GoDog Full time
Job Title: Front Desk Attendant

At GoDog, we are seeking a highly organized and customer-focused individual to join our team as a Front Desk Attendant. This role is responsible for providing exceptional customer service, engaging with new and existing customers, and participating in administrative tasks to ensure seamless communication with customers and the Pet Services Department.

Key Responsibilities:
  • Manage daily tasks, check-in and check-out of dogs, and maintain accurate records
  • Act as the face of GoDog, greeting customers warmly, addressing inquiries, and resolving concerns with empathy and efficiency
  • Procure and maintain vaccination records and other required paperwork
  • Maintain the cleanliness of the lobby and customer-facing areas
  • Manage reservations, engage customers to add on services, and participate in package offerings
  • Assist in client registration, checking pets in and out, and relay critical information to kennel and daycare staff
  • Assist in Daycare and Boarding, covering shifts or breaks as needed
Requirements:
  • 1 year reception or administrative experience
  • 1 year customer service experience
  • Comfort working with dogs of all sizes and personalities
  • Proven work ethic, organizational skills, and time management skills
  • Ability to thrive in a fast-paced environment
  • Ability to positively interact with the animals that GoDog services
  • Ability to regularly move throughout the facility to continuously interact with pets, customers, and staff
  • Pet First Aid and CPR Certification
  • Background check clearance
About GoDog:

Founded in 2018 by Jess and Ben Eberdt, GoDog offers premier pet hospitality, focusing on a dog-centric community. Our commitment is to always do what is right by the dog, the parent, and the staff, ensuring quality, cleanliness, and exceptional design.

We are seeking passionate team members dedicated to growth and exceptional pet care. If you are a customer-focused individual with a passion for pets, we encourage you to apply for this exciting opportunity.



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