Front Office Operations Manager
15 hours ago
Job Title: Guest Services Manager
Job Summary:
The Guest Services Manager for Summit Hospitality Group is responsible for overseeing the front desk operation, including staff training, inter-department communication, and scheduling. This role requires strong leadership and communication skills to resolve guest problems promptly and efficiently.
Key Responsibilities:
• Develop and recommend the hotel’s front office budget and labor costs plans in collaboration with the AGM and GM
• Maintain proper staffing levels to meet customer service goals
• Coach and counsel employees to ensure adherence to corporate and brand service standards and procedures
• Perform various front office tasks as needed to facilitate service, including coding invoices, daily deposits, and accounts receivable
Requirements:
• A minimum of 2-5 years of experience with name-brand hotel or restaurant companies
• 2-5 years of progressive management experience preferred
• Strong leadership and communication skills
• Proficient in Microsoft Office and Excel
Work Environment:
• Flexible work schedule
• Ability to lift 50 lbs
• Valid driver's license
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