Front Desk Receptionist

3 weeks ago


Durham, North Carolina, United States Fortrea Full time

As a leading global contract research organization, Fortrea is seeking a highly skilled and experienced receptionist to provide exceptional customer service and administrative support to our team. The ideal candidate will have a strong background in providing administrative support and customer service, with excellent communication and interpersonal skills.

Key Responsibilities:
  • Provide a professional and courteous reception service to all visitors, including answering phone calls and responding to inquiries.
  • Use the computerized security access system to update and monitor security access cards, ensuring that all clients and visitors are logged in and issued with visitor passes where necessary.
  • Ensure that the entrance to the building and office areas are always monitored and free of clutter during normal business hours.
  • Inspect all front entrance doors to ensure proper and secure operation of doors and card access system, reporting any issues to the Office & Facilities Services Coordinator and the Site Leader.
  • Book taxis or shuttle services for clients and visitors as needed.
  • Receive, sort, and distribute packages and mail to individuals onsite or forward to appropriate recipients.
  • Scan and email mail, such as AP invoices and legal correspondence, as required.
  • Prepare postage and send mail and packages as needed.
  • Forward incoming faxes and maintain a list of recipients' email addresses, physical addresses, and fax numbers for package, fax, and digital mail deliveries.
  • Process all outgoing mail and packages for pick up daily.

The ideal candidate will have a minimum of 2-3 years of related experience and knowledge of computer programs, including MS Word and Excel. This is an onsite position located at our Durham, NC location, and hours are Monday-Friday, 8am-5pm EST. Fortrea is an Equal Opportunity Employer and welcomes applications from diverse candidates.


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