Front Desk Supervisor
3 weeks ago
At 21c Museum Hotels, we are seeking a highly skilled Front Desk Supervisor to join our team. As a key member of our front office staff, you will be responsible for ensuring that all guest interactions are exceptional and that our hotel's high standards are consistently met.
Key Responsibilities:
- Respond to guest inquiries and resolve issues in a professional and courteous manner.
- Supervise front desk staff and ensure that all front office operations are running smoothly.
- Manage guest check-in and check-out processes, including handling cash and credit transactions.
- Provide excellent customer service and ensure that all guests feel welcome and valued.
- Collaborate with other departments to ensure that guest requests are met and that our hotel's standards are maintained.
Requirements:
- Previous experience in a front desk or customer service role.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and multitask effectively.
- Knowledge of cash handling procedures and computerized systems.
- Fluency in English and ability to communicate effectively with guests and staff.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- The chance to work with a unique and innovative hotel brand.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.
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