Front Desk Supervisor

1 day ago


Durham, North Carolina, United States AccorHotel Full time
Job Title: Front Desk Supervisor

As a Front Desk Supervisor at 21c Museum Hotels, you will be responsible for handling internal and external guest issues, ensuring all front desk and valet functions are completed accurately and efficiently. You will also act as a liaison between Front Desk, Housekeeping, and Engineering, and ensure that all requests to these departments are fulfilled within a timely manner.

Key Responsibilities:
  • Respond to guest inquiries and resolve issues in a professional and courteous manner.
  • Manage front office and valet staff during shifts, ensuring all established front office and hotel policies are followed.
  • Process guest check-ins and check-outs, using both manual and computerized methods.
  • Calculate and post monies, receipts, and guest accounts using accurate cash handling methods.
  • Answer inquiries and accept reservations, both in person and by telephone, using suggestive selling techniques to sell room nights and increase occupancy.
Requirements:
  • Knowledge of standard cash handling procedures and computerized cash register systems.
  • Experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
  • Fluency in English and ability to understand and follow verbal/written instructions.
  • Ability to use tact and understanding when dealing with customer service problems, including stressful and highly emotional situations.

  • Front Desk Supervisor

    3 weeks ago


    Durham, North Carolina, United States 21c Museum Hotels Full time

    Job Title: Front Desk SupervisorJob Summary:We are seeking a highly organized and customer-focused Front Desk Supervisor to join our team at 21c Museum Hotels. As a Front Desk Supervisor, you will be responsible for ensuring the smooth operation of the front desk, providing exceptional guest service, and leading a team of front desk agents.Key...

  • Front Desk Supervisor

    2 weeks ago


    Durham, North Carolina, United States Ennismore Full time

    Front Desk SupervisorAt 21c Museum Hotels, we're looking for a skilled Front Desk Supervisor to join our team. As a key member of our front office team, you'll be responsible for ensuring a seamless guest experience from check-in to check-out.Key Responsibilities:Manage front desk operations, including check-in, check-out, and guest services.Supervise front...

  • Front Desk Supervisor

    3 weeks ago


    Durham, North Carolina, United States Ennismore Full time

    Job Title: Front Desk SupervisorAbout the Role:We are seeking a highly organized and customer-focused Front Desk Supervisor to join our team at 21c Museum Hotels. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences, managing front desk operations, and providing exceptional customer service.Key...

  • Front Desk Supervisor

    24 hours ago


    Durham, North Carolina, United States 21c Museum Hotels Full time

    Job Title: Front Desk Supervisor21c Museum Hotels is seeking a highly organized and customer-focused Front Desk Supervisor to join our team. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences and providing exceptional service to our guests.Key Responsibilities:Manage front desk and valet operations,...


  • Durham, North Carolina, United States AccorHotel Full time

    Front Desk SupervisorAt 21c Museum Hotels, we're passionate about delivering exceptional guest experiences. As a Front Desk Supervisor, you'll play a key role in ensuring our guests feel welcome and supported throughout their stay.Key Responsibilities:Manage front desk and valet operations, ensuring seamless guest check-ins and check-outs.Respond to guest...


  • Durham, North Carolina, United States AccorHotel Full time

    {"title": "Front Desk Supervisor", "description": "Job SummaryWe are seeking a highly organized and customer-focused Front Desk Supervisor to join our team at 21c Museum Hotels. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences and providing exceptional service to our guests.Key ResponsibilitiesManage...

  • Front Desk Supervisor

    4 weeks ago


    Durham, North Carolina, United States AccorHotel Full time

    Job Title: Front Desk SupervisorAt 21c Museum Hotels, we're looking for a skilled Front Desk Supervisor to join our team. As a key member of our front office team, you'll be responsible for ensuring seamless guest experiences and providing exceptional customer service.Key Responsibilities:Manage front desk and valet operations, ensuring efficient and...

  • Front Desk Supervisor

    2 weeks ago


    Durham, North Carolina, United States Ennismore LLC Full time

    Job Title: Front Desk SupervisorAt 21c Museum Hotels, we're looking for a skilled Front Desk Supervisor to join our team. As a key member of our front office team, you'll be responsible for ensuring seamless guest experiences and providing exceptional customer service.Key Responsibilities:Respond to guest inquiries and resolve issues in a professional and...


  • Durham, North Carolina, United States Durham Public Schools Full time

    Job Title: Front Desk ReceptionistJoin Durham Public Schools as a Front Desk Receptionist and be part of a dynamic team that provides exceptional support to students, staff, and parents.Job Summary:We are seeking a highly organized and detail-oriented individual to provide administrative support to our school community. The successful candidate will be...


  • Durham, North Carolina, United States Summit Hospitality Incorporated Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Agent to join our team at Summit Hospitality Incorporated. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling daily operations, and ensuring a seamless experience for all visitors.Key ResponsibilitiesProvide customer service to...


  • Durham, North Carolina, United States Summit Hospitality Incorporated Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Agent to join our team at Summit Hospitality Incorporated. The successful candidate will be responsible for providing exceptional customer service to our guests, handling front desk operations, and ensuring a seamless guest experience.Key ResponsibilitiesProvide personalized service to...


  • Durham, North Carolina, United States Summit Hospitality Group Full time

    Job SummaryThe Front Desk Agent for Summit Hospitality Group is responsible for delivering exceptional guest experiences while managing daily hotel operations.Key ResponsibilitiesProvide personalized service to guests, addressing their needs and concerns in a timely and professional manner.Process guest arrivals and departures, ensuring accurate and...


  • Durham, North Carolina, United States Durham Public Schools Full time

    Job Title: Front Desk ReceptionistWe are seeking a highly organized and detail-oriented Front Desk Receptionist to join our team at Durham Public Schools.Job Summary:The Front Desk Receptionist will provide exceptional customer service to students, parents, and staff, while maintaining a professional and welcoming atmosphere in the front office.Key...


  • Durham, North Carolina, United States Summit Hospitality Incorporated Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Agent to join our team at Summit Hospitality Group. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling daily operations, and ensuring a smooth and efficient check-in and check-out process.Key ResponsibilitiesProvide customer...


  • Durham, North Carolina, United States Accanto Health Full time

    Empower Recovery as a Front Desk AssistantAt Accanto Health, we're dedicated to providing exceptional, individualized care for our clients. As a Front Desk Assistant, you'll play a vital role in creating a positive environment for supportive, recovery-based treatment.Key Responsibilities:Provide a warm and welcoming experience for patients and visitors.Serve...


  • Durham, North Carolina, United States Summit Hospitality Group Full time

    Job SummaryThe Front Desk Agent is responsible for providing exceptional customer service to guests, ensuring a memorable experience at our hotel. This role involves conducting daily operations, interacting with guests, and maintaining a high level of professionalism.Key ResponsibilitiesProvide personalized service to guests, addressing their needs and...


  • Durham, North Carolina, United States Island Hospitality Full time

    Job Title: Front Desk AgentWe are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Island Hospitality. As a key member of our front desk operations, you will be responsible for providing exceptional guest service, managing front desk operations, and being a point of reference for our guests and vendors.Key...


  • Durham, North Carolina, United States Ennismore Full time

    Job Title: Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at 21c Museum Hotels. As the face of our hotel, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key Responsibilities:Respond to guest inquiries and requests in a professional...


  • Durham, North Carolina, United States Island Hospitality Full time

    Job Title: Front Desk AgentWe are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Island Hospitality. As a key member of our front desk operations, you will be responsible for providing exceptional guest service, managing front desk operations, and being a point of reference for our guests and vendors.Key...


  • Durham, North Carolina, United States Hotel Durham LLP Full time

    Job Title: Front Office SupervisorAt Hotel Durham LLP, we are seeking a highly skilled and experienced Front Office Supervisor to join our team. The successful candidate will be responsible for assisting the Front Office Manager with the overall operations of the Front Office department, ensuring efficient guest registration, checkout, and telephone service...