Service Desk Lead

4 weeks ago


Durham, North Carolina, United States Computer Technologies Consultants Full time
Job Title: Service Desk Lead

Computer Technologies Consultants is seeking a highly skilled Service Desk Lead to support our clients' team in Durham, NC. This is a full-time, onsite position supporting the National Institutes of Health (NIH).

We are a leading technology company providing lifecycle IT, data analytics, cloud managed hosting services, agile software development, DevOps, Test Automation, Cyber Security, and infrastructure solutions. Additionally, we provide Professional Talent Acquisition Services as we proudly support the unique needs of U.S. Defense, Intelligence, and Federal Civilian agencies as well as Fortune 1000 companies.

As a Service Desk Lead, you will be responsible for providing Event, Incident, and Problem management and service request as defined in ITIL v4. You will also support SharePoint/Teams portal.

Responsibilities:
  • Provide Event, Incident, and Problem management and service request as defined in ITIL v4.
  • Support SharePoint/Teams portal.
Requirements:
  • Minimum 4 years of experience managing and IT service desk or IT service desk teams.
  • B.S. or BA Degree or Four years of related experience may be substituted for the education degree requirement established for this key personnel function.
  • ITIL certifications specific to the position are preferred.
  • Experience with ServiceNow or similar ticketing system.
  • Experience working on complex problems where analysis of situations or data requires an in-depth evaluation of various factors.
  • Must be able to effectively communicate with Government representatives both orally and in writing.
  • Experience successfully fulfilling requests and meeting SLAs.
  • Public Trust at time of award.
Pay Information:

Full-Time Salary Range: TBD

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Computer Technologies Consultants, Inc. is an Equal Opportunity Employer that provides employment opportunities for all qualified applicants without regard to race, color, religion, gender identity and/or expression, sexual orientation, age, mental or sensory differing abilities, protected veteran status, sex, national origin, or any other characteristic protected by applicable law.

Computer Technologies Consultants, Inc. is devoted to diversity, equity, and inclusion.


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