Retail Operations Supervisor

2 weeks ago


Yonkers, New York, United States Mattress Firm Full time

Transform Your Career with Mattress Firm

Step into a rewarding role as a Retail Operations Supervisor at Mattress Firm, where your leadership can make a significant impact.

The Retail Operations Supervisor will enhance the in-store customer journey by acting as a knowledgeable sleep consultant and presenting top-tier products. This role involves implementing Mattress Firm's sales strategies and fostering a cohesive omni-channel experience that prioritizes customer satisfaction. You will take the lead in addressing customer concerns and escalating issues when necessary. Additionally, the Retail Operations Supervisor will assist the Senior Store Manager in promoting company objectives and reaching sales targets by mentoring team members on effective selling techniques and ensuring the proper execution of visual merchandising across multiple locations.

Preferred Qualifications: Bilingual candidates (Spanish) are encouraged to apply.

Benefits Offered:

  • Outstanding career advancement opportunities through comprehensive training and development programs.
  • 401(k) plan with employer contributions.
  • Mental health and wellness resources.
  • Comprehensive medical, dental, prescription, and vision coverage.
  • Flexible pay options.
  • Base salary plus unlimited commission potential.
  • Employee discounts on Mattress Firm products and accessories.

Additional Perks May Include:

  • Discounts on mobile phone services.
  • Access to event and attraction tickets.
  • Travel discounts.
  • Deals on electronics and appliances.
  • Pet insurance options.
  • Competitive mortgage rates.

Job Responsibilities:

  • Support the development of team members by sharing technical knowledge and product expertise.
  • Assist the Senior Store Manager in training and onboarding new associates.
  • Encourage a coaching culture by providing constructive feedback to enhance customer service and sales skills.
  • Meet or exceed financial goals through effective management and customer engagement.
  • Ensure adherence to product merchandising, marketing, and promotional standards.
  • Follow company protocols for inventory management and product transfers.

About Mattress Firm:

Mattress Firm is not just another mattress retailer; we are America's leading authority on sleep. With over 2,400 locations nationwide and a dedicated team of Sleep Experts, we have assisted millions in achieving better sleep. Our mission is to help individuals sleep well to live well, and we invest significantly in the training and development of our sales associates to uphold this commitment. Our award-winning training programs are designed to support the growth of all new associates, and performance-based bonuses are available after the initial six months of employment.

Diversity and Inclusion:

Mattress Firm is an equal opportunity employer, dedicated to fostering a non-discriminatory workplace. We do not discriminate against any applicant or employee based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by law. We are committed to creating a dynamic work environment that values diversity, respect, integrity, customer focus, and innovation.



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