Retail Store Operations Manager

1 week ago

Yonkers, New York, United States GNC Full time
Job Description

Job Summary:

The Store Manager in Training is responsible for learning the overall operations of a retail store under the direction of a Store Manager or District Manager. This role involves gaining knowledge and competency in financial processes required to manage a retail store.

Key Responsibilities:

  • Customer Service: Facilitate an exceptional customer service experience through all channels of interaction by following GNC's prescribed selling methods; meet or exceed all corporate set goals, expectations, and key performance indicators.
  • Loyalty Programs: Drive GNC's loyalty programs and incentives for successful engagement of customers.
  • Product Management: Monitor best sellers, identify product demand, and update the Store Manager regarding trends.
  • Community Engagement: Facilitate community engagement and client loyalty through innovative and creative outreach.
  • Merchandising: Read all merchandising bulletins to understand product assortment and answer product questions based on Company-approved information.
  • Team Supervision: Supervise and lead the store team under the Store Manager's guidance; communicate sales targets and drive team performance; provide feedback and support succession planning of high performers by communicating team performance to the Store Manager.
  • Training: Review all training resources and complete assigned modules to understand product assortment and answer product questions based on Company-approved information.
  • Asset Protection: Ensure company assets are protected and not exposed to risks and conflicts of interest.
  • Customer Service Issues: Partner with the Store Manager to handle escalated customer service issues; support the Store Manager in monitoring the store's Loss Prevention activities and escalate concerns.
  • Store Maintenance: Keep the store clean and uncluttered.
  • Register Operations: Perform all register operations; complete all daily register and store open/close functions and bank deposits according to GNC policies and procedures.

Learning and Development:

  • Leadership Development: Learn to independently lead staffing and training initiatives.
  • Work Scheduling: Manage work schedules within established budgets for optimal store coverage.
  • Employee Management: Hire, train, and discipline employees.
  • Visual Merchandising: Implement planograms and the Visual Playbook in an accurate and timely manner, ensuring GNC's standard of store presentation.
  • Inventory Management: Manage store inventory within GNC guidelines: receive, check, and shelve all merchandise orders in support of the customer experience in store, as well as for omni-channel customers being serviced through Buy Online Pickup in Store or Ship from Store.
  • Quality Control: Adhere to GNC's quality control program for stock rotation, infestation control, outside inspections, and all maintenance problems; including but not limited to regularly performing Product Cleaning and Rotation, for reviewing and addressing expiration dates, and adjusting on-hands.
  • Compliance: Ensure total compliance for all store operations policies; ensuring execution of omni-channel initiatives including product subscriptions (Routines), Ship from Store, and Buy Online Pickup in Store.
  • Complex Duties: Independently perform complex duties, including but not limited to people management, store operations, inventory management, merchandising, loss prevention, selling, and leading others in selling skills development.
  • Additional Duties: Perform additional duties as assigned.

Supervisory Responsibilities:

  • Responsible for supervising a team of employees.

Physical Aspects/Work Environment:

  • Regularly required to stand; walk; sit; use hands or fingers to handle or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear.
  • Regularly/Occasionally lift and/or move up to 50 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • The noise level in the work environment is usually low/moderate.

Qualifications:

  • Minimum high school diploma required or associate degree in business or related field; or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job required.
  • 2+ years of retail sales experience and prior management/supervisory experience preferred.
  • High degree of proficiency in MS Office Suite, Outlook, and Internet applications.
  • Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), and planning skills.
  • Strong verbal and written communication skills (including analysis, interpretation, and reasoning).
  • Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as internal and external clients.
  • Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
  • Ability to work with and influence subordinates, peers, and senior management.
  • Self-motivated with critical attention to detail, deadlines, high sense of urgency, and reporting.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Ability to read, write, and comprehend simple instructions, short correspondence, and memos.
  • Ability to work overtime as necessary.
  • Must be available to work evenings, weekends, and holidays.
  • Must have a current driver's license.

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