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Customer Service Operations Supervisor
2 months ago
The Judge Group is looking for a Customer Service Operations Supervisor to lead our dedicated service team in delivering exceptional customer experiences. This role involves overseeing the service personnel responsible for client interactions, sales initiatives, and the efficient pick-up and delivery of products.
Key Responsibilities
- Supervise and mentor the service team to ensure top-tier customer service and product excellence.
- Manage the hiring, training, and performance evaluation processes for team members.
- Drive a company vehicle to various client locations while assisting the team with physical tasks.
- Maintain strong customer relationships and manage contract renewals.
- Enhance internal sales efforts and ensure compliance with route management protocols.
Qualifications
- High School Diploma/GED required; Bachelor's degree is preferred.
- Must meet all Department of Transportation (DOT) requirements for operating a regulated vehicle over 10,000 lbs.
Preferred Skills
- Experience in a sales-oriented position.
- Background in customer service, ideally within an industrial or service sector.
- Experience in training or instructional roles.
Benefits
The Judge Group offers a comprehensive benefits package, including:
- Competitive salary and performance-based incentives.
- 401(k) plan with profit-sharing options.
- Disability and life insurance coverage.
- Generous paid time off and holiday schedule.
- Opportunities for career advancement and professional development.
Compensation
The estimated salary range for this position is between $73,810.00 and $90,036.00 annually, based on the candidate's skills and experience.
The Judge Group is committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and experiences.
